Jobs at NHPCO
The National Hospice & Palliative Care Organization (NHPCO) is an energetic, fast-moving, nonprofit organization whose vision is a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer and whose mission is to lead and mobilize social change for improved care at the end of life.
We are a dedicated group of innovative thinkers who are committed to excellence, appreciate and foster a sense of humor, and embrace change and team play as essential to success. We care about the work we do and the difference that we make. This is your chance to make a difference, too. We are seeking result-oriented people — talented, strategic, and innovative team players who have an unwavering commitment to excellence in all they do.
Job openings at NHPCO
Under the direction of the Director of IT, this position is responsible for the management of the membership and fund development database, integration of external systems, development of standard operating procedures, and training of staff related to the database. Essential duties include the following:
- Assists the IT Director in the development, implementation, and evaluation of the database and technology related to the organization’s overall strategic plan.
- Responsible for the management and administration of the netForum Enterprise database. Duties include, but are not limited to, account creation, service pack testing and e-Web site upkeep.
- Responsible for the management and administration of the Informz email system. Duties include, but are not limited to, account creation, subscriber management, and netForum integration.
- Responsible for the accuracy and integrity of information in the netForum database. Evaluates, implements, and maintains standard operating procedures that keep the database information accurate and up-to-date.
- Responsible for importing external data into the netForum database. Duties include, but are not limited to, Access databases and Excel spreadsheets.
- Develops queries and reports in netForum.
- Works with vendors to integrate their systems with the netForum database. Systems include, but are not limited to, call for proposals, online learning, and the NHPCO and Affiliate web sites.
- Continues to challenge the way we currently manage data, capture information, provide external reporting, etc., to determine more effective ways to administer the database.
- Coordinates with IT Director to ensure the organization has adequate infrastructure to support data operations.
- Serves as back-up for IT staff.
- Meets with staff to fully understand enhancement requests and, where possible, suggest alternative procedures that will meet the program needs without the costly software updates.
- Develops and communicates to staff “data entry procedures” that are to be followed to ensure quality and consistency of data.
- Coordinates staff training for netForum Enterprise. This includes training for new staff, periodic training updates for existing staff, as well as the effective use of reports, email, and mail merging from the netForum database. This responsibility includes preparing and updating user documentation.
- Works to ensure staff receive the data they need by educating users about available data, the structure of the data, and the proper terminology for the data.
- Strengthens personal knowledge of “best practices” and new technology features of association databases, by participating in ASAE, NIUG and related educational offerings, to help determine how NHPCO’s databases can be strengthened.
Competencies for this position include the following:
- Sound knowledge of and experience with membership databases, netForum Enterprise in particular. The depth and breadth of computer based membership database system knowledge is essential, as this position must be occupied by a person who can conceptualize membership management – not just enter data into a system. Proficiency with SQL Server Tools is essential.
- Finely developed interpersonal skills, as this person deals every day with internal customers. Must be able to work with internal customers to help them formulate data requests that will best meet their needs with the available data.
- Understanding of NHPCO’s programs and services and how the databases support these programs.
- Ability to prioritize among many competing requests.
- Attention to detail.
- Ability to work with vendors, ensuring that NHPCO’s goals are met.
Bachelor’s degree preferred, along with three to five years with a national membership organization in a position(s) of responsibility in database management; or an equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of the Microsoft Office suite, SQL Server Managing Studio, and Microsoft Reporting Services (SSRS). Individual must have a basic command of T-SQL and be able to write select/update statements, views, and stored procedures. Strong command of netForum Enterprise Admin and Toolkit modules preferred.
MCTS/MTA (Database Fundamentals) certification, at a minimum, is required.
Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia. To apply, send cover letter, resume, and salary requirements to email@example.com. Please reference “Database Manager” in the subject line. Principals only / no phone calls please. Only candidates selected for interview will be notified.
Program Assistant, Grassroots Advocacy
Under the direction of the Manager of Grassroots Advocacy, this position is responsible for maintaining and expanding the Hospice Action Network’s grassroots database and will assist with Hospice Action Network events and registration. This may include assisting the Manager of Grassroots Advocacy with educating the hospice community’s grassroots advocates. This position also provides administrative support to the Senior Vice President of the Office of Health Policy and the Hospice Action Network. Essential duties include the following:
Maintain the HAN grassroots database, including:
- Logging HAN-to-advocate and advocate-to-MOC interactions.
- Logging Lobbyist interactions with Congressional Offices.
- List cleaning, record upkeep, and other administrative functions within the grassroots database.
- Setting up action alerts & blast emails within the grassroots database.
- Developing analytics on advocate communications and maximizing advocate engagement through the platform.
- Taking ownership of the database and managing the relationship with the vendor.
- Both quarterly reports for NHPCO and ½ yearly LD-203 reports for NHPCO Lobbying team.
- Answer basic questions that come in from ‘at-large’ grassroots advocates via email or web form.
- Administer the HAN social media accounts. Serve as the lead on content creation, post at appropriate times, develop analytics reports, and work to increase engagement across platforms.
- Assist with maintaining the HAN website.
Provide administrative support for the Hospice Action Network lobbying activities:
- Coordinate and schedule weekly HAN lobbyist meetings and lobbying coordination meetings with HAN board members.
Provide administrative support:
- Provide administrative support to the Senior Vice President, Office of Health Policy, including schedule and travel arrangement coordination, filing and document organization, and other projects as assigned.
- Process invoices for Public Policy and the Hospice Action Network.
- Assist with document formatting and proofreading.
- Support the Vice President, Public Policy’s schedule when the Vice President is offsite.
- Support in-office meetings.
- Provide back-up support to Public Policy Committee and Hospice Action Network Board of Directors.
Assist with registration for NHPCO HAN events:
- Work with design department and NHPCO registration to ensure all HAN collateral and registration processes are in place.
- Answer questions about registration status and ensuring attendance at prerequisite webinars, hotel room booking, etc.
- Order supplies for HAN events.
Competencies for this position include the following:
- An understanding of data entry and database architecture.
- A demonstrated ability to work on multiple concurrent projects.
- Proven ability to work independently and take initiative. Must be a self-starter who can take ownership of projects assigned.
- Excellent organizational, writing, editing and communication skills.
- Exceptional attention to detail as well as analytic and problem-solving skills.
- Strong social media skills in both content creation and analytics.
- Basic HTML knowledge (tables, embedding, etc.).
Bachelor’s degree required, along with one to three years’ experience in a Congressional office or campaign, membership organization, or non-profit, with experience in grassroots outreach and online communications, or an equivalent combination of education and experience. Advanced knowledge of the Microsoft Office suite required. Online grassroots platform management and membership database systems (particularly Aristotle and Avectra) experience preferred. Social media skills preferred.
Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia. To apply, send cover letter, resume, and salary requirements to firstname.lastname@example.org. Please reference “Grassroots Advocacy Assistant” in the subject line. Principals only / no phone calls please. Only candidates selected for interview will be notified.
The National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. Our mission is to lead and mobilize social change for improved care at the end of life, and we envision a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer.
Founded in 1978, the National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization is committed to improving end of life care and expanding access to hospice care with the goal of profoundly enhancing quality of life for people dying in America and their loved ones.
Founded in 1990, the National Hospice Foundation envisions a world where everyone facing serious illness, death, and grief will experience the best that humankind can offer. NHF supports NHPCO’s quality and research initiatives; hospice and palliative care provider education activities; consumer engagement and caregiver services; and global hospice partnerships.
Founded in 1999 as the Foundation for Hospices in Sub-Saharan Africa, FHSSA was created to generate support for African organizations that provide home-based hospice and palliative care to those who are dying of HIV/AIDS. Launched in March, 2014, Global Partners in Care is the reimagined, redesigned and re-inspired organization that was formerly known as FHSSA. Global Partners in Care is a nonprofit affiliate of NHPCO with a mission of building partnerships to enhance compassionate care globally.
Founded in 2007 as the Alliance for Care at the End of Life, the Hospice Action network is a nonprofit affiliate of NHPCO. HAN provides a more aggressive and comprehensive advocacy and lobbying voice that serves the entire field and, ultimately, one of America’s most vulnerable populations – those nearing the end of life.