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Jobs at NHPCO

The National Hospice & Palliative Care Organization (NHPCO) is an energetic, fast-moving, nonprofit organization whose vision is a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer and whose mission is to lead and mobilize social change for improved care at the end of life.

We are a dedicated group of innovative thinkers who are committed to excellence, appreciate and foster a sense of humor, and embrace change and team play as essential to success. We care about the work we do and the difference that we make. This is your chance to make a difference, too. We are seeking result-oriented people — talented, strategic, and innovative team players who have an unwavering commitment to excellence in all they do.

Job openings at NHPCO

MARKETING MANAGER

Under the direction of the Senior Vice President, Office of Strategic Communications, this position is responsible for developing, initiating, and maintaining marketing strategies and campaigns to meet the organizational objectives of NHPCO and its affiliates.  Essential duties include the following:

  • Develops and executes coordinated marketing and promotion plans for NHPCO and affiliate products & services, including conferences, education, membership, publications, advocacy, and consulting.
  • Establishes standardized approaches, priorities, and practices to organization-wide marketing and provides guidance in the development of promotional plans and vehicles.
  • Manages content strategy to ensure consistent tone, branding and messaging across all internal and external marketing projects and works to identify cross-promotional opportunities.
  • Recommends priorities and appropriate resource allocation to achieve strategic and operating objectives.
  • Manages production of both print and electronic marketing and promotional materials, including brochures, blast emails, ads, solicitations, and website collateral.
  • Promotes website and digital publication advertising for NHPCO.
  • Performs analytics to measure campaign effectiveness and return on investment.

Competencies for this position include the following:

  • Attention to detail and strong organizational skills.
  • Demonstrated ability to manage multiple concurrent activities.
  • Excellent writing, editing, and verbal communication skills.
  • Ability to work as part of team and facilitate relationships to achieve common objectives among a variety of stakeholders.
  • Strong decision-making skills based on established marketing metrics and best practices.
  • Experience with a wide variety of marketing communications involving print, video, digital, web, email, and social media.
  • Ability to create and analyze email deliverability reports to ensure that e-marketing best practices are being followed.

Bachelor’s degree required with a concentration in Marketing, Communications, or a related field, along with a minimum of five years of marketing experience. Experience in a non-profit or association is highly preferred, as is experience or familiarity with healthcare or hospice. 

Additional requirements include:

  • Excellent computer skills, including knowledge of Microsoft Office.  Experience with an HTML editor preferred.
  • Advanced proficiency with email marketing software such as Informz, MailChimp, Constant Contact, etc.
  • Experience using CRM type databases (netFORUM preferred), with the ability to identify key characteristics of target audiences.

Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia.  To apply, send cover letter, resume, and salary requirements to jobs@nhpco.org.  Please reference “Marketing Manager” in the subject line.  Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer

REGULATORY AND QUALITY COORDINATOR

Under the direction of the Vice President, Regulatory and Compliance, and the Vice President, Research and Quality, this position is responsible for coordinating various Regulatory and Quality activities to ensure the efficient and effective functioning of these departments.  The incumbent will coordinate activities in the areas of regulatory assistance, preparation of regulatory resource materials, ongoing work on NHPCO website, the NHPCO Regulatory Committee and its workgroups, NHPCO quality program initiatives, the NHPCO Quality and Standards Committee, and quality reporting regulatory requirements.  Essential duties include the following:

  • Assist the Vice President of Research and Quality with all aspects of NHPCO quality program initiatives:
    • Provide support for the web-based Self-Assessment System (SAS)
    • Identify needed updates and modifications to portions of the Quality Resource Center section of the NHPCO web site and coordinate implementation with the NHPCO website coordinator.
    • Coordinate planning, implementation, and management of new and re-structured Quality Department programs and initiatives.
    • Coordinate activities related to the ongoing review and update of the NHPCO Standards of Practice.
    • Process new applications for the Quality Partners program
    • Provide technical assistance and respond to member questions related to NHPCO quality initiatives.
  • Assist the Vice President of Research and Quality with liaison responsibilities for the Quality and Standards Committee:
    • Coordinate logistics and facilitate technical arrangements for the Quality and Standards Committee meetings.
    • Coordinate materials for distribution to the committee each month, including preparation of agendas, minutes, Task Group meeting notes, and other materials.
    • Keep members informed of meetings, including distribution of the meeting schedule for the year, sending reminders for regularly scheduled meetings, and scheduling ad hoc meetings as needed. 
    • Take minutes for committee meetings and notes for Task Group and ad hoc work group meetings, and prepare for approval in the standard formats.
  • Assist the Vice President of Research and Quality with activities related to regulatory requirements for quality reporting:
    • Provide technical assistance and respond to member questions related to quality regulatory requirements via phone and email.
    • Coordinate development of provider resource materials and member communications related to quality reporting regulatory requirements.
    • Monitor CMS HQRP websites for updates as well as new and updated materials as they are developed and become familiar with the contents of same.
    • Coordinate updating and revision of Quality Reporting pages of the NHPCO website.
    • Coordinate ongoing communications related to quality reporting.  
  • Assist the Vice President of Regulatory and Compliance and other regulatory staff with regulatory changes and regulatory activities:
    • Respond to member questions related to regulatory issues, as assigned.
    • Develop resource materials for provider use, including the monthly Regulatory Round Up, updates to OIG reports on hospice issues, and other issues as assigned.
    • Monitor the Federal Register, CMS Hospice Center, and other regulatory websites for new proposed rules and other announcements about regulatory issues for hospice and for issues that may impact hospice.
    • Work with regulatory staff to create wage index charts each year with hospice payment rates.
    • Review and edit materials prepared for provider use and posting on NHPCO website. 
  • Coordinate all aspects of the Regulatory and Compliance website:
    • Determine, in collaboration with other Regulatory and Compliance staff, the location of current and new resource materials and links.
    • Check for broken links and new resource materials that might be of interest to or needed by providers.
    • Ensure that the Regulatory and Compliance Center is user friendly and that providers can find resources and links easily.
    • Answer provider questions about the website.
    • Coordinate uploading of resource materials with Website Manager.
    • Work with regulatory staff to ensure timely uploading of materials to the website to meet NewsBriefs and other pressing deadlines.
  • Act as a liaison to the NHPCO Regulatory Committee’s workgroups:
    • Attend Regulatory Committee meetings, listen for new topics and contribute to committee discussion.
    • Provide logistics and take notes for Regulatory Committee workgroups and ad hoc task forces, preparing notes in a standard format for use by the groups.   

Competencies for this position include the following:

  • Ability to establish and maintain working relationships with vendors, members, and the general public.
  • Ability to function well in a small team environment and work collaboratively with other staff.
  • Superior organizational skills and a demonstrated ability to manage multiple concurrent projects are vital. 
  • Excellent customer service and communication skills and the ability to handle difficult customer service issues in a tactful and understanding manner.
  • Excellent writing, editing and communication skills are essential to this position. 
  • Knowledge and experience in the use of computer software applications, including Microsoft Access, Excel, and Word.
  • Web IT and/or NetForum experience is a plus.

Bachelor’s degree required, along with two to four years of relevant experience.  Experience with regulatory issues, compliance, and performance measurement and/or quality improvement in a healthcare environment is highly desirable. 

Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia.  To apply, send cover letter, resume, and salary requirements to jobs@nhpco.org.  Please reference “Regulatory and Quality Coordinator” in the subject line.  Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer


NHPCO is an Equal Opportunity Employer

The National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States.  Our mission is to lead and mobilize social change for improved care at the end of life, and we envision a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer.

Founded in 1978, the National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization is committed to improving end of life care and expanding access to hospice care with the goal of profoundly enhancing quality of life for people dying in America and their loved ones.

Founded in 1990, the National Hospice Foundation envisions a world where everyone facing serious illness, death, and grief will experience the best that humankind can offer.  NHF supports NHPCO’s quality and research initiatives; hospice and palliative care provider education activities; consumer engagement and caregiver services; and global hospice partnerships.

Founded in 1999 as the Foundation for Hospices in Sub-Saharan Africa, FHSSA was created to generate support for African organizations that provide home-based hospice and palliative care to those who are dying of HIV/AIDS. Launched in March, 2014, Global Partners in Care is the reimagined, redesigned and re-inspired organization that was formerly known as FHSSA.  Global Partners in Care is a nonprofit affiliate of NHPCO with a mission of building partnerships to enhance compassionate care globally.  

Founded in 2007 as the Alliance for Care at the End of Life, the Hospice Action network is a nonprofit affiliate of NHPCO.  HAN provides a more aggressive and comprehensive advocacy and lobbying voice that serves the entire field and, ultimately, one of America’s most vulnerable populations – those nearing the end of life.