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Jobs at NHPCO

The National Hospice & Palliative Care Organization (NHPCO) is an energetic, fast-moving, nonprofit organization whose vision is a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer and whose mission is to lead and mobilize social change for improved care at the end of life.

We are a dedicated group of innovative thinkers who are committed to excellence, appreciate and foster a sense of humor, and embrace change and team play as essential to success. We care about the work we do and the difference that we make. This is your chance to make a difference, too. We are seeking result-oriented people — talented, strategic, and innovative team players who have an unwavering commitment to excellence in all they do.

Job opening at NHPCO

IT TECHNICIAN

Under the supervision of the Director, Information Technology, this position provides computer and communications support services to NHPCO staff.  This position also provides support for the netFORUM database.

Although the Director, IT and the IT Technician each have their main areas of responsibility, both should know as much as possible about all aspects of the other’s responsibilities so that operations can run seamlessly if one or the other is absent from the office and so that they can support one another during periods of highest-volume activity. 

Essential duties of this position include the following:

  • Installs and provides support for all computer and communications hardware.
  • Provides assistance to staff for all software-related issues.
  • Provides formal and informal training to staff for all IT-related issues.
  • Responds to IT support tickets to analyze and troubleshoot problems relating to software/hardware conflicts, computer viruses, and software application problems. 
  • Responds to database support tickets to assist staff users with issues regarding the netFORUM database.
  • Helps manage fleet of printers and copiers. 
  • Researches and reports on current industry trends and changes.

Competencies for this position include the following:

  • Ability to establish and maintain working relationships with employees at all levels and with vendors.
  • Initiative and problem-solving capabilities in coping with a variety of operational situations and personnel interactions.
  • Ability to set priorities, meet deadlines, and manage multiple assignments simultaneously.
  • Strong project management skills.
  • Excellent communication skills.

Bachelor’s degree or technical certification preferred, along with three years of relevant experience; or an equivalent combination of education and experience.  Experience in a membership organization or a non-profit is a plus.

Required skills include: Microsoft Windows 7; Microsoft Office 2010 (including Outlook); Microsoft Windows Server 2008 R2; and knowledge of LAN, WAN, WLAN, TCP/IP.

Preferred skills include: Active Directory; SQL Server 2008 R2 and 2012; Microsoft SSRS; and netFORUM AMS.

Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia.  To apply, send cover letter, resume, and salary requirements to hr@nhpco.org.  Please reference “IT Tech” in the subject line.  Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer


NHPCO is an Equal Opportunity Employer

The National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States.  Our mission is to lead and mobilize social change for improved care at the end of life, and we envision a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer.

Founded in 1978, the National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization is committed to improving end of life care and expanding access to hospice care with the goal of profoundly enhancing quality of life for people dying in America and their loved ones.

Founded in 1990, the National Hospice Foundation envisions a world where everyone facing serious illness, death, and grief will experience the best that humankind can offer.  NHF supports NHPCO’s quality and research initiatives; hospice and palliative care provider education activities; consumer engagement and caregiver services; and global hospice partnerships.

Founded in 1999 as the Foundation for Hospices in Sub-Saharan Africa, FHSSA was created to generate support for African organizations that provide home-based hospice and palliative care to those who are dying of HIV/AIDS. Launched in March, 2014, Global Partners in Care is the reimagined, redesigned and re-inspired organization that was formerly known as FHSSA.  Global Partners in Care is a nonprofit affiliate of NHPCO with a mission of building partnerships to enhance compassionate care globally.  

Founded in 2007 as the Alliance for Care at the End of Life, the Hospice Action network is a nonprofit affiliate of NHPCO.  HAN provides a more aggressive and comprehensive advocacy and lobbying voice that serves the entire field and, ultimately, one of America’s most vulnerable populations – those nearing the end of life.