Hardwiring Excellence in End-of-Life Care with Quint Studer is available for 90 days after enrollment.

This session was originally presented as a plenary session at NHPCO’s 2007 Management and Leadership Conference. In this plenary session originally presented on April 20th at the MLC, Quint Studer discusses the principles, prescriptive “to-do’s,” and “Must Haves” to hardwire excellence in an organization. These tools have been used by partners of the Studer Group and the Studer/Covenant Alliance and have resulted in astounding success for their organizations and their employees, as well as positively impacting the patients, families and communities they serve. In this session, Quint mixes humor and his gift for storytelling to teach his model for making a difference. He shares proven, prescriptive actions to take organizations to the "next level" and demonstrate how we can develop as leaders with practical and adaptable strategies that hardwire systems into place and drive results.

Objectives:

• Explain how the use of prescriptive tools and strategies will reduce performance variability in hospice and healthcare organizations and lead to break through results
• Discuss how organizations can attain and sustain excellence
• Explain the six “Must Haves” SM that position your organization for improved bottom-line results and improved patient, employee and physician satisfaction

Quint Studer, MS

For the first 10 years of his professional life, Quint was a teacher, specializing in Special Education, developing programs to hardwire key behaviors and techniques. From there Quint moved into the Healthcare arena, working his way up the ladder and overcoming professional and personal hurdles. While Quint was COO at Holy Cross Hospital in Chicago, his initiatives in service excellence led to their winning Hospitals magazine’s Great Comeback award. In 1996, Quint became president of Baptist Hospital, Inc. and eventually executive vice president of Baptist Healthcare, leading that organization to the top 1% of hospitals nationwide in patient and employee satisfaction.

In order to complete this online course and obtain CE/CME credit, the participant must view the entire course, correctly answer all case studies and quiz questions and complete the evaluation.

You will have access to this course for 90 days from the date of purchase.

Course Release Date: 3/20/2010

Course Expiration Date: 3/20/2013

Nurse:  NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 1.5 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Social Worker: NHPCO is an approved provider of continuing education contact hours by the National Association of Social Workers (provider #886414158). This education activity is approved for 1.5 hours determined by the content, and social workers are awarded continuing education hours commensurate with the extent of their participation.

System Requirements

The Acrobat Reader is required to view many resources.

The Flash plug-in is required to view case studies, activities, and course navigation.