Zap the Gap! Making the Inter-generational Workforce Work! with Meagan & Larry Johnson is available for 90 days after enrollment.

This session was recorded at NHPCO’s 26th Management and Leadership Conference at National Harbor, Maryland.

Baby Boomers, Gen-X, Gen Y…. the differences between generations working together today go far beyond work ethic, hair style, types of piercings and tattoos. Differing values, standards of quality and attitudes can wreak havoc or they can be a source of incredible energy and creativity. Based on their new book, Generations Inc: From Boomers to Linksters, Managing the Friction Between Generations at Work, generation expert Meagan Johnson and corporate culture expert Larry Johnson share the unique perspectives of a Gen-X daughter and Baby Boomer dad, demonstrating how each understands, communicates, motivates and manages different generations found in the workplace today.

In this highly charged, participatory presentation, Meagan and Larry Johnson outline the dominant generational forces in the workplace and how each generation’s “generational signposts” drive motivation, influence loyalty and the delivery of high quality services. Failure to create a multi-generational team that is efficient, effective and productive puts future growth and sustainability at risk. Ignoring the drastically diverse ways generations learn and communicate with each other is tantamount to turning your back on a tsunami.

This webcast will provide a roadmap to help you “zap the gap” and ensure the ongoing collaboration, teamwork and effectiveness of the workforce you lead.

Objectives:

• Describe “generational signposts;”
• Describe the source of generational conflict and the cost of ignoring it;
• Discuss the unique perspectives each generation brings to the workplace;
• Harness the differences and unique aspects of each generation to create energetic, creative and collaborative teams.

Meagan Johnson BS, CSP

After working several years in a sales environment, Meagan became discouraged to hear all the negative comments about “Generation X.” (Generation X refers to the 50 million people born between 1965 and 1980.) As a “Gen Xer” herself, she felt these comments were, of course, unfounded. She was further frustrated by the blinders her own managers seemed to have. "There was this perception of only one way to get ahead and be successful at work. The career path my managers expected me to take was very traditional. They seemed to be unable to look at a different way of training and career management that was relevant to younger employees." Meagan began to research everything from small to large corporations in order to identify successful ways to work with the younger generation.

Since 1997, Meagan has educated and entertained audiences across the globe. She has written and has been interviewed for many publications and programs about the intergenerational workforce. In 2000, she was the only female speaker on the main platform at the Harley Davidson University conference in New Orleans Louisiana. After her ZAP THE GAP presentation, a Harley dealer told her "You have changed the way I treat and train my younger employees."

Meagan is an active member of NSA, the National Speakers Association. In 2003, she received her CSP, Certified Speaking Professional designation. Currently, only ten percent of professional speakers hold this designation. As a “Gen Xer,” Meagan was extremely proud to be one of the youngest recipients of the CSP designation.

Larry Johnson MA, CSP

Larry Johnson is the co-author of Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity. For twenty years, Larry has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees. Larry speaks on creating high-performance organizational cultures through leadership, teamwork, customer service and straight talk.

Additionally, Larry has experience as a manager in private sector healthcare, working in mental health care as a manager and as director of an inpatient long-term care unit for the developmentally disabled. Larry spent seven years as training manager in government and the private sector and 20 years as a professional speaker and president of his own consulting firm. He has written more than 50 articles on leadership, people management, customer service and changing corporate culture.

Larry holds the designation of CSP (Certified Speaking Professional) from the National Speakers Association. This honor has been earned by fewer than 300 of 3500 members of NSA and indicates a track record of extremely successful speaking engagements with a large number of satisfied customers.

Neither Meagan nor Larry Johnson has any relevant financial relationships to disclose.

In order to complete this online course and obtain CE/CME credit, the participant must view the entire course, correct answer all quiz questions and complete the evaluation.

You will have access to this course for 90 days from the date of purchase.

Course Release Date: 5/11/11

Course Expiration Date: 5/11/14

Counselor: NHPCO is recognized by the National Board of Certified Counselors, Inc. for continuing education for national Certified Counselors. NHPCO adheres to NBCC continuing Education Guidelines. This education activity is approved for 1.5 hours determined by the content, and counselors are awarded continuing education credit commensurate with the extent of their participation.

Nurse:  NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 1.5 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 1.5 AMA PRA Category 1 credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Social Worker: NHPCO is an approved provider of continuing education contact hours by the National Association of Social Workers (provider #886414158). This education activity is approved for 1.5 hours determined by the content, and social workers are awarded continuing education hours commensurate with the extent of their participation.

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