Building a culture of quality and accountability within our organization that values collaboration and communication and ensures ethical business practices.

General Information

Articles of Interest

• NHPCO’s Quality Partners Initiative: The Motivation and Rationale Behind Its Development. Newsline, August 2006. (PDF)
• What Do We Mean By Quality? Newsline, July 2006. (PDF)
• Read Larry Beresford’s article on Organizational Excellence in his monthly Newsline column focusing on Quality Partners - coming soon!

Helpful Organizations

• The Center for Organizational Excellence
• American Academy of Hospice and Palliative Medicine Resources to Meet Requirements of NHPCO’s Quality Partners Program
  • AAHPM Awards

Hospice Operations Support

Commitment to measurable improvement

• Performance Measurement

Healthy organizational culture

• HPNA Awards/Recognition of Excellence

Ethical business practices

• HPNA Code of Ethics

Leadership

• Collins, James C. Good to Great: Why Some Companies Make the Leap…and Others Don’t. New York: Harper Business. 2001.

Communication and collaboration

• Operational Guidance: Hospice and Assisted Living

Help Desk

If after reviewing the online resources you need additional assistance, contact quality@nhpco.org or the Quality Team at 703-837-1500.