Promoting inclusiveness in our community by ensuring that all people — regardless of race, ethnicity, color, religion, gender, disability, sexual orientation, age, disease or other characteristics — have access to our programs and services.

General Information

Articles of Interest

• NewsLine – Read Larry Beresford’s article on Inclusion and Access in his monthly series focusing on Quality Partners.

Community Outreach

• Inclusion and Access Toolbox
  • The Toolbox is designed to give you new tools and resources to create an inclusive hospice organization.  Foundations of inclusive care are described in each chapter to help you meet the needs of your unique communities.

Helpful Organizations

• Association of Asian Pacific Community Health Organizations (AAPCHO)
• National Center for Cultural Competence
• American Academy of Hospice and Palliative Medicine Resources to Meet Requirements of NHPCO’s Quality Partners Program
  • AAHPM Position Statements
  • AAHPM Related Sites

Web Sites

• Caring Connections - a program of NHPCO - brings together local, state, and national partners to improve end-of-life care. Caring Connections presents outreach strategies and provides free resources for engaging consumers in end-of-life issues.

Hospice Operations Support

Community Outreach

• Underserved Populations, Medicare Quality Improvement Community (MedQIC)
  • Web site includes tools, literature, stories, links and other resources.

Cultural Sensitivity

• End-of-Life Care: The Latino Culture, University of Washington Medical Center. March, 2004.
  • Patient and Family Education Services: Culture Clue Series

Bereavement Support

• Guidelines for Bereavement Care in Hospice  (2008)
  • Guidelines for Bereavement Care in Hospice gathers the collective knowledge, expertise, experience, practice and wisdom of over 80 hospice professionals whose work takes them to the very depths of human experience. These guidelines do not replace applicable local, state, and federal regulations and standards, but enhance them. They provide information that will help hospice bereavement professionals put regulations and standards into practice, ensuring that they are including and addressing what we consider to be essential components of an effective hospice bereavement program.

Community-Wide Needs Assessment

• U.S. and State Fact Sheets on Asian Americans/ Pacific Islanders, Association of Asian Pacific Community Health Organizations (AAPCHO)
  • “AAPCHO is proud to present a series of fact sheets designed to provide population and socioeconomic information on Asian Americans, Native Hawaiians, and Pacific Islanders in the United States and in selected states. These fact sheets were developed with the purpose to increase awareness of current trends in AAPI populations. AAPCHO compiled these fact sheets from U.S. Census Bureau 1990 and 2000 data.” – Publisher’s description

Help Desk

If after reviewing the online resources you need additional assistance, contact quality@nhpco.org or the Quality Team at 703-837-1500.