Collecting, analyzing, and actively using performance measurement data to foster quality assessment and performance improvement in all areas of care and operations.

General Information

Articles of Interest

• NHPCO’s Quality Partners Initiative: The Motivation and Rationale Behind Its Development.  Newsline, August 2006. (PDF)
• What Do We Mean By Quality?  Newsline, July 2006. (PDF)
• Read Larry Beresford’s article on Performance Measurement in his monthly Newsline column focusing on Quality Partners - coming soon!

Helpful Organizations

• The Institute for Healthcare Improvement, accelerating healthcare improvement worldwide through programs, tools and education
• The Society for Health Systems, supporting management engineers and performance improvement specialists with conferences, online education and other resources.

Hospice Operations Support

• FEHC home page with comprehensive links.
  • FEHC Complete Survey
  • Codes for Data Entry
• NHPCO National Data Set
• End Result Outcome Measures

Help Desk

If after reviewing the online resources you need additional assistance, contact quality@nhpco.org or the Quality Team at 703-837-1500.