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10 Components of Quality Care

Quality Pledge and Partners NHPCO and members of its Quality and Standards Committee have identified ten components of quality in hospice care. These ten components of quality are the building blocks of Quality Partners and represent a comprehensive framework for organizing, assessing and monitoring a hospice’s clinical and non-clinical operations. The NHPCO Standards of Practice for Hospice Programs has been redesigned to provide concrete standards and practice examples in each of the ten components of quality.

The Ten Components of Quality in Hospice Care:

Patient and Family Centered Care                   

Workforce Excellence             

Ethical Behavior and Consumer Rights                         

Standards             

Clinical Excellence and Safety                  

Compliance with Laws and Regulations              

Inclusion and Access                 

Stewardship and Accountability             

Organizational Excellence                  

Performance Measurement             

Patient and Family Centered Care 
Providing care and services that are responsive to the needs and exceed the expectations of those we serve. 

Ethical Behavior and Consumer Rights
Upholding high standards of ethical conduct and advocating for the rights of patients and their family caregivers.

Clinical Excellence and Safety
Ensuring clinical excellence and promoting safety through standards of practice.

Inclusion and Access
Promoting inclusiveness in our community by ensuring that all people — regardless of race, ethnicity, color, religion, gender, disability, sexual orientation, age or other characteristics — have access to our programs and services.

Organizational Excellence
Building a culture of quality and accountability within our organization that values collaboration and communication and ensures ethical business practices.

Workforce Excellence
Fostering a collaborative, interdisciplinary environment that promotes inclusion, individual accountability and workforce excellence, through professional development, training, and support to all staff and volunteers.

Standards
Adopting the NHPCO Standards of Practice for Hospice Programs and/or the National Consensus Project’s Clinical Practice Guidelines for Quality Palliative Care as the foundation for an organization.

Compliance with Laws and Regulations
Ensuring compliance with all applicable laws, regulations, and professional standards of practice, and implementing systems and processes that prevent fraud and abuse.

Stewardship and Accountability
Developing a qualified and diverse governance structure and senior leadership who share the responsibilities of fiscal and managerial oversight.

Performance Measurement
Collecting, analyzing, and actively using performance measurement data to foster quality assessment and performance improvement in all areas of care and services.