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Jobs at NHPCO

The National Hospice & Palliative Care Organization (NHPCO) is an energetic, fast-moving, nonprofit organization whose vision is a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer and whose mission is to lead and mobilize social change for improved care at the end of life.

We are a dedicated group of innovative thinkers who are committed to excellence, appreciate and foster a sense of humor, and embrace change and team play as essential to success. We care about the work we do and the difference that we make. This is your chance to make a difference, too. We are seeking result-oriented people — talented, strategic, and innovative team players who have an unwavering commitment to excellence in all they do.

Manager/Director, Legislative Affairs    |   Senior Director, Decision Support   |   Senior Director, Education & Professional Development   |   Director of Development   |   Solutions Associate

Job openings at NHPCO

MANAGER/DIRECTOR, LEGISLATIVE AFFAIRS

Under the direction of the Chief Advocacy Officer and as a member of the Hospice Action Network (HAN) team, the incumbent will manage all activities related to the development of legislative strategies and successful advancement of the legislative agenda of NHPCO.  As NHPCO’s staff lobbyist, the incumbent will serve as the primary liaison between the legislative branch and NHPCO staff.  He/she will be responsible for building and strengthening relationships with Members of Congress, congressional offices, and relevant congressional committees.  He/she will draft legislative proposals and monitor and analyze existing and emerging legislative proposals to determine the potential impacts on the hospice and palliative care community.  With a keen awareness of the current political environment on Capitol Hill, he/she will advise HAN and NHPCO staff about important trends and events and will serve as an advisor to NHPCO leadership, the HAN Board, and various NHPCO Committees.   Essential duties include the following:

  • Directly lobby Members of Congress, congressional staff, and federal agencies.
  • Develop and implement federal lobbying strategy and tactics in coordination with NHPCO leadership; serve as lead point person for contract lobbyists.
  • Build and maintain effective relationships with key stakeholder groups including, but not limited to Members of Congress, other elected officials, members, NHPCO partner organizations, and government agencies.
  • Help to manage a consensus process to the develop the legislative agenda for NHPCO and strategies required for advancing the legislative agenda.
  • Work closely with the NHPCO leadership, HAN Board, members, and NHPCO Committees and Workgroups on a regular basis to ensure strategies are executed to advance the legislative and regulatory agenda.
  • Track, analyze and translate legislative proposals and issues; develop summaries and other resources and ensure timely dissemination to the HAN team, NHPCO leadership, HAN Board, and members. 
  • Support the HAN team with planning and logistics for HAN events and other initiatives.

Competencies for this position include the following:

  • Leadership, diplomacy and experience to advance a national public policy agenda for a national leadership organization;
  • A thorough understanding of local, state and federal governmental processes and the ability to provide comprehensive strategic and tactical plans to effectively intervene for the benefit of the organization; 
  • Ability to maintain professional presence in both internal and external settings;
  • Polished interpersonal skills to facilitate working with the target audience and other stakeholders.

An advanced degree is preferred, but a Bachelor’s degree is required in political science, communications, or policy-related field, along with three to five years of recent experience working for a congressional committee or Member of Congress and /or in a national organization’s federal government affairs department.  Knowledge of and/or experience in hospice and palliative care policy development or similar healthcare public policy initiatives is preferred.  To perform this job successfully, an individual should have knowledge of the Microsoft Office suite and advocacy and policy tracking computer systems.

Competitive salary commensurate with experience, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia.  To apply, send cover letter, resume, and salary requirements to jobs@nhpco.org.  Please reference “Manager, Legislative Affairs” in the subject line.  Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer


SENIOR DIRECTOR, DECISION SUPPORT

Reporting to the Vice President, Palliative & Advanced Care, this position will lead strategic architecture, design, development, and implementation of innovative Business Intelligence (BI) solutions. The incumbent will ensure analytics and reporting tools are aligned with organizational business objectives to meet information and insight needs and to support quality initiatives driven by strategic priorities of NHPCO. 

The incumbent will collaborate with management and other staff to ensure reports, analysis, measures and dashboards are efficiently created and are outcome-driven. He/she will develop strategies, plans and capabilities for data partnerships with key stakeholders.  He/she will oversee analytic project management, and participate in data modeling, statistical and narrative analyses, and comparative performance reporting.

This position requires an innovative, technical approach to the automation of reporting infrastructure and data collation across disparate software systems internally and externally. The incumbent will be responsible for the development and oversight of analyses, projections, routine and ad hoc reporting to support the decision-making functions of NHPCO and its members, as well as supporting the leadership from Palliative and Advanced Care, Innovation and Access, Quality, Regulatory, and Public Policy with analyses including, but not limited to, new or expanding projects and lines of business for NHPCO.  Essential duties include the following:

Solution Development & Maintenance

  • Develops functional strategies to achieve milestones and objectives.
  • Demonstrates a comprehensive understanding of the relationship between business needs and analytics/technological solutions.
  • Identifies and delivers analytics insights to various areas within the organization in order to improve processes, quality and stakeholder experience with regard to data collection and reporting projects.
  • Plans, designs, communicates, and implements analytics tools or programs; monitors and reports progress and performance against the project plan; resolves operational problems, minimizes delays; acts as an analytics expert throughout the various product or project life-cycles.
  • Interacts with internal customers, prepares communications and delivers presentations to obtain buy-in and successful adoption of new technology; serves as a recognized expert in the analytics space.

Analysis & Reporting

  • Responsible for the data collection, analytics, and reports for NHPCO leadership, members, and other stakeholders.
  • Responsible for the timeliness and accuracy of the routine report delivery, and processes.
  • Oversees the development and administration of specialized reports.
  • Provides high level technical support for application data, reporting and data management systems.
  • Oversees the development of the compilation and distribution systems for utilization data.
  • Oversees compilation of periodic performance data.

Design & Implementation

  • Consults with stakeholders to gather requirements and develop solutions to meet their business needs.
  • Analyzes and interprets business requirements and translates into functional and technical specifications.
  • Designs and documents critical and highly complex data architecture, process and work flows.
  • Leads and participates in complex data modeling, metadata data dictionaries and algorithms design.
  • Develops and oversees an electronic reporting tool to provide data to NHPCO staff and members.
  • Provides and oversees the production of ad hoc analyses and new reports from integrated databases for special projects.
  • Ensures data from various systems is transformed into a data warehouse to promote reliability and accuracy of information submitted to members, staff, executive leadership, and other stakeholders.
  • Collaborates with IT to acquire data from various internal software systems.  Partners with IT to develop data transformation and trouble-shoot data retrieval issues.

Project Management & Oversight

  • Develops project work plans and timeframes with associated communications and resource requirements.
  • Identifies ways to improve work processes and enhance quality, productivity, and service delivery.
  • Demonstrates commitment towards continuous improvement initiatives and willingness to challenge existing practices.
  • Works and influences cross-functionally and/or participates on a team of associates from varied business areas; Facilitates productive relationships with other analytics centers, technology and operations departments.
  • Leads other analytics professionals in this and similar work; contributes to the growth and development of analytic professionals in the department.
  • Anticipates internal and/or external business challenges, guides and develops team in recommending or developing process, product or service improvements.
  • Mentors and educates staff across the organization on competitive intelligence orientation and quantitative research methods.
  • Provides project function of coordinating, reporting, motivating, measuring, and evaluating Business Intelligence projects, ensuring timely completion of milestones and completion; reports project metrics to department management and customers.
  • Develop strategies, plans and capabilities for data partnerships with key customers and external data providers.

Competencies for this position include the following:

  • Strong knowledge in the development of Business Intelligence and Reporting solutions.
  • In-depth knowledge of optimizing/re-writing SQL queries, stored procedures, views, functions, triggers, user-defined types/synonyms.
  • Analytical proficiency to understand data (in various specialty software products: Qualtrics, Tableau, etc), the results of queries, to validate, and confirm the results and troubleshoot and resolve data quality issues. Report design and development expertise necessary.
  • Must have demonstrated analytical and problem-solving skills, designing and utilizing Tableau tool.
  • Must have a strong background in data analysis, including developing data models, preparing reports, and data presentation.
  • Candidate must have proven expertise working with clinical metrics.
  • Excellent interpersonal skills, including the ability to communicate clearly and professionally, both verbally and in writing.
  • Must be a self-starter who independently manages/prioritizes multiple projects.
  • Ability to handle shifting priorities and multiple projects independently with personal initiative is essential

Bachelor’s degree required, Master’s degree preferred, in management information systems, computer science, data science or business along with seven to ten years of in-depth experience in developing and implementing Business Intelligence (BI) solutions (reports, metrics, dashboards and scorecards).  Proven track record with a healthcare organization as an analyst. 

One or more of the following is strongly preferred: Certification in Lean Six Sigma, Certified Professional in Healthcare Quality (CPHQ), Certified Business Intelligence Professional (CBIP), Project Management Professional (PMP), or continuing education in healthcare quality/performance improvement.

Experience in developing and maintaining a data warehouse environment is ideal.  Experience in all or most of the following areas is desired:  Full SDLC involvement, data management, data governance, data modeling, data integration and analytic reporting.  Must understand business needs and use of CPT code, ICD-9, and ICD-10 data.  Must be able to utilize database tools, such as Crystal Reports, Transact/SQL, and other BI tools research and analysis. 

Expertise in Tableau is required, as is advanced knowledge of the Microsoft Office suite.  Expertise with Qualtrics preferred.

Competitive salary, excellent benefits, conveniently located at the King St. Metro station in Alexandria, Virginia.  To apply, send cover letter, resume, and salary requirements to jobs@nhpco.org.  Please reference “Director, Decision Support” in the subject line.  Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer


SENIOR DIRECTOR, EDUCATION & PROFESSIONAL DEVELOPMENT

This position will lead, develop, and execute NHPCO’s strategic vision for educational and professional development activities using innovative approaches to learning.  The incumbent will identify and cultivate strategic partnerships with national organizations to enhance the professionalism of hospice and palliative care and develop the leaders of the future.  This position will lead and develop revenue-generating programs and member services that utilize cutting-edge technologies to enhance the experience of NHPCO’s learners and will serve as the primary staff liaison for NHPCO’s Professional Education Committee.  Essential duties include the following:

Strategic

  • Facilitates the development and leads the implementation of NHPCO’s strategic educational priorities.
  • Develops and executes a comprehensive annual educational strategy based on NHPCO’s strategic plan, the bi-annual educational needs assessment, membership survey results, financial goals, environmental factors, technological advances, and other information that is available and relevant. 
  • Leads the development of innovative and novel strategies to further the professional development of hospice and palliative professionals and the field.
  • Identifies trends that drive the development and successful implementation of educational programming and activities to meet diverse needs of members.
  • Keeps abreast of industry developments (including both hospice/palliative care and education) and explores emerging content needs and content delivery methodologies.
  • Develops and assumes fiscal oversight of the professional development/education program budget and addresses variances throughout the year.

Collaboration - External

  • Participates in related national organization meetings/conferences to learn what other organizations are doing that is innovative, successful, and valued by their members.
  • Monitors and engages with related national organizations to facilitate NHPCO’s involvement in their educational and other offerings.
  • Serves as the primary staff liaison to the Professional Education Committee and its subcommittees.
  • Represents NHPCO on committees and in meetings and presentations with current and potential national partners on activities and programs in alignment with NHPCO’s strategic goals. 
  • Oversees the design, implementation, evaluation, and utilization of a bi-annual formal education needs assessment in collaboration with the Professional Education Committee and Research teams.
  • Continually evaluates opportunities for customized original and/or partner programming with other organizations, including state organizations, provider members, etc.
  • Partners with organizations to take end of life care education to broader professional audiences.

Collaboration - Internal

  • Leads a process that encourages and supports NHPCO staff in the creation and delivery of educational programs and activities, educational toolkits, manuals, and curricula for end-of-life care professionals.
  • Leverages content experts within NHPCO staff and membership to develop curriculum.
  • Works with NHPCO staff to increase efficiencies, improve customer service, and promote and market NHPCO’s educational offerings.

Content/CE-CME

  • Responsible for the identification, selection, and delivery of educational content for annual national conferences, 24+ annual Webinars, Hospice Manager Development Program, and EOL (End-of-Life Education Online).
  • Analyzes the evaluation results from all professional development programming and activities by participants and faculty as part of a comprehensive quality improvement process.
  • Monitors and evaluates competitive programs from providers, consultants, and others offering EOL related educational programs.
  • Ensures compliance with continuing education/continuing medical education requirements.

Faculty

  • Monitors and engages with providers and professionals involved in innovative programs and facilitates their involvement in presentations at NHPCO educational events.
  • Leads engagement with all areas of the organization to identify potential faculty to be invited to participate in NHPCO programs (ex: MedPAC, CMS, disease specific initiatives, etc.).

Competencies for this position include the following:

  • Association experience preferred, including understanding of learning management systems, innovative approaches, and learner-centric focus.
  • Demonstrated understanding of inter-professional learning. 
  • Experience leading the development and implementation of all aspects of educational program design including: needs assessments, curriculum development, teaching and evaluation; current knowledge of the field of education, trends and the ability to integrate knowledge into the planning process.
  • Fiscal oversight including budget development
  • Ability to develop and lead the professional development strategic priories.
  • Ability to approach challenges with creativity and innovation.
  • Knowledge of continuing education/continuing medical education accreditation.
  • Ability to utilize information technology to maximize efficiency.
  • Excellent communication skills (verbal and written composition).
  • Ability to lead and work as part of a team; ability to coach and mentor others.

Master’s degree preferred, along with five to ten years’ experience designing, delivering and evaluating educational programs/activities.  Expertise in leadership development and with continuing education/continuing medical education accrediting bodies preferred.  Experience in hospice and palliative care is desirable but not required. Certified Association Executive (CAE) preferred. 

To perform this job successfully, an individual should have the ability to utilize all information technology to maximum efficiency, including (but not limited to) Microsoft Word, Excel, PowerPoint, Dropbox, and related organizational software programs.

Competitive salary, excellent benefits, conveniently located at the King St. Metro station in Alexandria, Virginia.  To apply, send cover letter, resume, and salary requirements to jobs@nhpco.org.  Please reference “Senior Director, Education” in the subject line.  Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer


DIRECTOR OF DEVELOPMENT

Reporting to the Chief Operating Officer, this position will be responsible for directing the philanthropic activities of NHPCO to assist in promoting the mission and vision of the organization.  The incumbent will be responsible for developing and directing the strategy and processes of philanthropy and fund development, with a focus on foundations, major gifts and events/fundraisers. Other responsibilities include: developing and fostering partnerships and philanthropic relationships with external organizations; all aspects of the organization’s fundraising event planning; and collaborating with senior leadership and other development staff to determine grant opportunities, write proposals, and manage procured grants.  Essential duties include the following:

  • Directs the development, implementation, and evaluation of corporate giving, annual giving, and fundraising event development activities as part of the organization’s overall strategic plan.
  • Works with senior leadership and designated staff to execute the strategic plan for philanthropy.
  • Manages the development of philanthropic relationships with members and other providers, consumer organizations, grant makers, and philanthropic entities.
  • Researches opportunities for grants, maintains grant maker profiles, writes applications, and stewards relationships with grant makers.
  • Manages a portfolio of current and prospective donors ($25K+) in order to develop and maintain solid relationships that elicit philanthropic support from various constituents (professionals, consumers, friends, and foundations).
  • Develops and maintains relationships with the Board of Directors and major donors as assigned for potential planned giving and major gifts.
  • Provides oversight of all prospect research activities.
  • Directs the communication and solicitation strategy for different segments in the annual giving program.
  • Devises methods of appeal strategies and timing.
  • Leads all aspects of fundraising events.
  • Solicits new sponsorships for events in collaboration with other team members.
  • Provides oversight for the development of collateral related to events, including promotional pieces, invitations, sponsor recognition materials and event programs, and others.
  • Communicates with staff regarding fundraising events to assure seamless support and coordination across the entire organization.
  • Directs the activities of the Signature Events Council.

Competencies for this position include the following:

  • Proven expertise and success in fundraising, including prospect identification, cultivation and solicitation, donor stewardship, and event planning, particularly in the non-profit or association setting.
  • Ability to build and foster relationships with donors, members, corporate leaders, and vendors.
  • Ability to think creatively and strategically.
  • Highly organized, detail-oriented and the ability to manage multiple projects with minimal direction.
  • Ability to effectively communicate and influence stakeholders.
  • Ability to provide a high level of customer service and maintain a professional demeanor.
  • Ability to support and direct the implementation of organizational ideas, projects, and plans.
  • Demonstrated excellence in written and verbal communications skills. 
  • Strong interpersonal skills while working across departments and between and among leaders of organizations.
  • Ability to maintain confidentiality, meet deadlines, and contribute to building a positive team spirit.
  • Ability to lead, mentor and coach staff to be creative and challenge them in the completion of work assignments.

Bachelor’s degree required, Master’s preferred, along with seven to ten years of fundraising experience and organizational leadership, preferably in a non-profit and/or a hospice setting.  Experience managing special events and fundraisers is preferred.  National development and public/media relations experience is preferred.  Other requirements include advanced knowledge of the Microsoft Office suite and experience with membership database systems.  Certified Fund-Raising Executive (CFRE) credentials preferred.

Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia.  To apply, send cover letter, resume, and salary requirements to jobs@nhpco.org.  Please reference “Director of Development” in the subject line.  Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer


SOLUTIONS ASSOCIATE

Under the direction of the Senior Director, Administrative Solutions, this position provides customer service to the NHPCO membership and the general public; and provides administrative support to various departments throughout the organization.  Essential duties include the following:

Membership

  • Maintain membership database, including entering and updating membership records.
  • Process new membership applications and member renewals.
  • Assist with mailing acknowledgement letters to new and renewing members.
  • Provide phone coverage in the Solutions Center.  Answer members’ questions, including general membership information, conferences, membership status, and orders.
  • Monitor and respond to the Solutions Center email inbox.
  • Provide phone coverage for the Consumer InfoLine.  Answer questions regarding general information on hospice and palliative care as well as consumer brochures and advance directive forms.
  • Perform outreach to NHPCO members to ensure customer satisfaction, identify problems, and provide solutions.

Marketplace

  • Process Marketplace orders; researches orders as needed for problem resolution.
  • Invoice Marketplace orders and coordinates with the fulfillment center to resolve any issues that may arise.

Meetings and Education

  • Process registrations, payments, invoices, transfers, refunds, and cancellations for meetings, conferences, webinars, and other educational events.
  • Send any needed registration confirmations, invoices, and other conference-related materials.
  • Research registrations for problem resolution as needed.
  • Assist with conference badge production.
  • Monitor and respond to the conference email inbox.
  • Ensure accurate data entry for all conference attendees.
  • Assist with staffing at NHPCO conferences as needed.

Performance Measurement Technical Support

  • Monitors the STAR survey, EGSS survey, and NDS survey email inboxes and responds to provider questions.
  • Provides technical assistance to providers via telephone and email related to performance measure data collection and submission, including but not limited to:
    • Uploads provider employee roster information into Qualtrics and creates the provider portal.
    • Troubleshoots survey problems on behalf of providers with Qualtrics as needed.

Solutions Center General

  • Processes all refunds, including for membership, Marketplace, registrations, etc.
  • Maintains and updates the Solutions Center’s procedure manuals.
  • Creates and maintains online reference materials and tools for the Solutions Center team and for the overall organization.
  • Performs administrative duties for the Solutions Center and related areas, including maintaining member records, word processing, mailing, filing, faxing and other administrative tasks that may be assigned.

Competencies for this position include the following:

  • Ability to complete data entry and other administrative functions with accuracy and efficiency;
  • Ability to follow directions, work independently, and display initiative is critical;
  • Detail oriented;
  • Ability to handle competing projects efficiently;
  • Problem Solving - identify and resolve problems in a timely manner;
  • Customer Service - manage difficult or emotional customer situations; respond promptly to customer needs;
  • Teamwork - make self available to staff and other departments to collaborate, provide suggestions and expertise, and assist with processes; contribute to building a positive team spirit;
  • Communication –ability to represent the organization verbally and through written communication; and
  • Judgment - exhibit sound and accurate judgment.

High School Diploma required, Bachelor’s degree preferred, along with at least one year of experience in a responsible administrative or customer service position.  Other requirements include proficiency in the Microsoft Office suite and in membership database systems (netFORUM preferred).  Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia. 

To apply, send cover letter, resume, and salary requirements to jobs@nhpco.org.  Please reference “Solutions Associate” in the subject line.  Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer


NHPCO is an Equal Opportunity Employer

Founded in 1978, the National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization is committed to improving end of life care and expanding access to hospice care with the goal of profoundly enhancing quality of life for people dying in America and their loved ones.

Founded in 1990, the National Hospice Foundation envisions a world where everyone facing serious illness, death, and grief will experience the best that humankind can offer.  NHF supports NHPCO’s quality and research initiatives; hospice and palliative care provider education activities; consumer engagement and caregiver services; and global hospice partnerships.

Founded in 2007 as the Alliance for Care at the End of Life, the Hospice Action network is a nonprofit affiliate of NHPCO.  HAN provides a more aggressive and comprehensive advocacy and lobbying voice that serves the entire field and, ultimately, one of America’s most vulnerable populations – those nearing the end of life.