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Jobs at NHPCO

The National Hospice & Palliative Care Organization (NHPCO) is an energetic, fast-moving, nonprofit organization whose vision is a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer and whose mission is to lead and mobilize social change for improved care at the end of life.

We are a dedicated group of innovative thinkers who are committed to excellence, appreciate and foster a sense of humor, and embrace change and team play as essential to success. We care about the work we do and the difference that we make. This is your chance to make a difference, too. We are seeking result-oriented people — talented, strategic, and innovative team players who have an unwavering commitment to excellence in all they do.

Job Openings at NHPCO


SOLUTIONS ASSOCIATE
Under the direction of the Administrative Solutions Director, this position provides customer service to the NHPCO membership and the general public, and provides administrative support to various departments throughout the organization. Essential duties include the following:

Membership

  • Maintain membership database, including entering and updating membership records.
  • Process new membership applications and member renewals.
  • Assist with mailing acknowledgement letters to new and renewing members.
  • Provide phone coverage in the Solutions Center. Answer members’ questions, including general membership information, conferences, membership status, and orders.
  • Monitor and respond to the Solutions Center email inbox.
  • Provide phone coverage for the Consumer InfoLine. Answer questions regarding general information on hospice and palliative care as well as consumer brochures and advance directive forms.
  • Perform outreach to NHPCO members to ensure customer satisfaction, identify problems, and provide solutions.

Marketplace

  • Processes Marketplace orders; researches orders as needed for problem resolution.
  • Invoices Marketplace orders and coordinates with the fulfillment center to resolve any issues that may arise.

Meetings and Registration

  • Process registrations, payments, invoices, transfers, refunds, and cancellations for meetings, conferences, webinars, and other educational events.
  • Send any needed registration confirmations, invoices, and other conference-related materials.
  • Research registrations for problem resolution as needed.
  • Assist with conference badge production.
  • Monitor and respond to the conference email inbox.
  • Communicate with Solutions Center and other stakeholders regarding registration challenges, conference/webinar/EOL updates, deadlines, etc. in order to promote customer service excellence and circumvent potential problems.
  • Ensure accurate data entry for all conference attendees.
  • Assist with staffing at NHPCO conferences as needed.
  • Serves as a back-up to the conference Registrar.
  • Order supplies for conferences and meetings as needed.
  • Assist with maintaining registration files and records, database updates pre- and post-conference, distributing weekly revenue reports, creating post-conference reports, and other conference-related reporting.
  • Assist with running reports related to online educational offerings, conferences, and other events as requested.

Solutions Center General

  • Processes all refunds, including for membership, Marketplace, registrations, etc.
  • Maintains and updates the Solutions Center’s procedure manuals.
  • Creates and maintains online reference materials and tools for the Solutions Center team and for the overall organization.
  • Performs administrative duties for the Solutions Center and related areas, including maintaining member records, word processing, mailing, filing, faxing and other administrative tasks that may be assigned.

Competencies for this position include the following:

  • Ability to complete data entry and other administrative functions with accuracy and efficiency;
  • Ability to follow directions, work independently, and display initiative is critical;
  • Detail oriented;
  • Ability to handle competing projects efficiently;
  • Problem Solving - identify and resolve problems in a timely manner;
  • Customer Service - manage difficult or emotional customer situations; respond promptly to customer needs;
  • Teamwork - make self available to staff and other departments to collaborate, provide suggestions and expertise, and assist with processes; contribute to building a positive team spirit;
  • Communication –ability to represent the organization verbally and through written communication; and
  • Judgment - exhibit sound and accurate judgment.

High School Diploma required, Bachelor’s degree preferred, along with at least one year of experience in a responsible administrative or customer service position. Other requirements include proficiency in the Microsoft Office suite and in membership database systems (netFORUM preferred). Competitive salary, excellent benefits, conveniently located at King St. Metro in Alexandria, Virginia.

To apply, send cover letter, resume, and salary requirements to jobs@nhpco.org. Please reference “Solutions Associate” in the subject line. Principals only / no phone calls please. Only candidates selected for interview will be notified.

NHPCO is an Equal Opportunity Employer


NHPCO is an Equal Opportunity Employer

The National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States.  Our mission is to lead and mobilize social change for improved care at the end of life, and we envision a world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer.

Founded in 1978, the National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization is committed to improving end of life care and expanding access to hospice care with the goal of profoundly enhancing quality of life for people dying in America and their loved ones.

Founded in 1990, the National Hospice Foundation envisions a world where everyone facing serious illness, death, and grief will experience the best that humankind can offer.  NHF supports NHPCO’s quality and research initiatives; hospice and palliative care provider education activities; consumer engagement and caregiver services; and global hospice partnerships.

Founded in 1999 as the Foundation for Hospices in Sub-Saharan Africa, FHSSA was created to generate support for African organizations that provide home-based hospice and palliative care to those who are dying of HIV/AIDS. Launched in March, 2014, Global Partners in Care is the reimagined, redesigned and re-inspired organization that was formerly known as FHSSA.  Global Partners in Care is a nonprofit affiliate of NHPCO with a mission of building partnerships to enhance compassionate care globally.  

Founded in 2007 as the Alliance for Care at the End of Life, the Hospice Action network is a nonprofit affiliate of NHPCO.  HAN provides a more aggressive and comprehensive advocacy and lobbying voice that serves the entire field and, ultimately, one of America’s most vulnerable populations – those nearing the end of life.