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Balancing Compliance and Compassionate Care

October 24, 2017
2:00 – 3:00 pm ET

CE/CME Information

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Webinar Description

How can we as hospice providers execute the delicate balance of satisfying complex regulatory and quality requirements without losing the ‘heart of hospice’? This Webinar will examine how to consistently provide mission driven compassionate care even in the most challenging cases including both short and long stay patients. Faculty also will offer strategies and lessons learned on how to provide a consistent standard of care that not only meets federal hospice regulations, but also supports patients and families when they are the most vulnerable. Learn how all members of the Interdisciplinary Team have an important role to play in providing patient and family centered, compassionate care that will stand up to the scrutiny of CMS, MACs, OIG and others.

Webinar Objectives

At the completion of this Webinar, participants will be able to:

  • Discuss the importance of a consistent standard of care for patients and families
  • Describe how all members of the Interdisciplinary Team support compassionate and compliant care
  • Identify strategies for handling challenging cases that demand more from hospice providers 


Janet Jones, RN, BSN

Jan Jones was appointed President and Chief Executive Officer of The Elizabeth Hospice in July 2012. With more than three decades of experience in the healthcare industry, Ms. Jones, a registered nurse, brings a strong background in management and growth of successful community-based hospice programs and services. In her role as President and CEO of the oldest and largest hospice provider in the region, Ms. Jones oversees a workforce of close to 550 employees and active volunteers. She is the liaison between the organization and the community, committed to partnering with local healthcare, educational, business and civic organizations, as well as connecting with the residents in the communities served by the organization. Ms. Jones is a well-respected leader in the hospice and palliative care movement and an active participant on the state and national levels of hospice organizations and government arenas. Ms. Jones is currently Chair on the NHPCO Board of Directors and also serves on the board of the Hospice Action Network. From a local and global perspective, Ms. Jones believes in the importance of addressing the unmet needs for those affected by a serious or life-limiting illness, and is committed to identifying solutions in meeting those needs, with the goal of improving quality of life and ensuring access to exceptional end-of-life care.

Sarah McSpadden, RN, MSN, MHA, CHC

Ms. McSpadden joined The Elizabeth Hospice as Chief Operating Officer in August 2016. She is a respected, seasoned healthcare executive with more than 23 years of progressively responsible experience in leading home health, post-acute medical care, palliative care and hospice programs, with an emphasis on quality assurance, patient-care outcomes, and clinical operations. Sarah’s multi-state and multi-office organization career highlights include executive leadership positions overseeing Operations, Clinical Services, Quality and Compliance, achieving Community Health Accreditation Program Deemed Status Accreditation and Joint Commission Accreditation for multi-state hospice programs.  She has developed and implemented corporate compliance program standards for several healthcare entities and is an expert in hospice compliance and regulatory requirements. Sarah is a sought-out leader and active participant in hospice and regulatory compliance committees at the state and national levels. She serves as a member on the California Hospice and Palliative Care Association (CHAPCA) Education Committee, the Quality and Standards Committee for NHPCO, the Hospice & Palliative Nurses Association (HPNA) and is Certified in Healthcare Compliance by the Health Care Compliance Association (HCCA).

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than counselor, nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.

Register today