Charlene Ross, MSN, RN, MBA
Since beginning her career as a nurse leader, Charlene has successfully analyzed problems, developed and simplified procedures, and implemented innovative solutions to improve organizational operations for hospitals and hospice programs across the country. Her previous experience includes various senior leadership roles at one of the country’s largest publicly traded hospice providers and numerous hospital-based leadership positions.
Charlene is an associate consultant to NHPCO Edge and also a founding partner of R&C Healthcare Solutions and Hospice Fundamentals. In both capacities, Charlene serves the hospice and hospice support industry through a wide range of services, including regulatory and operational support, quality assessment, and performance improvement. As an educator, she works with clients to develop regulatory competence, a deeper understanding of QAPI and better documentation supporting eligibility. as well as other relevant hospice topics.
Charlene holds a BSN from Incarnate Word College, a MSN in Nursing from University of Texas Health Science Center, and a MBA from University of Incarnate Word.