Text Size

  • Increase
  • Decrease
  • Normal

Current Size: 100%

Creative Approaches in Bereavement

March 8, 2018
2:00 – 3:00 pm ET

CE/CME Information

Webinar Description

Grief is a natural reaction to the loss of a loved one. Each person has their own unique way of grieving as well as their own individualized needs for grief support.  To meet the varying needs of the bereaved in our communities, innovative approaches are required in order to attract diverse mourners to counseling sessions, support groups and events. This session will suggest a plethora of creative strategies and interventions to use with individuals and groups as well as to the underserved and diverse cultural populations in your community.

Webinar Objectives

At the completion of this webinar, participants will be able to:

  • Discuss the efficacy of utilizing various modalities with bereaved individuals during one on one counseling sessions
  • List five creative approaches to providing grief support in a group setting
  • Identify innovative practices to meet the needs of the grieving community such as agency partnering and school programming


Diane Snyder Cowan, MA, MT-BC, CHPCA

Diane is the director of Western Reserve Grief Services of Hospice of the Western Reserve, Inc. in Cleveland, OH. She has served on the Steering Committee of the NCHPP Bereavement Professional Section since 2008, and currently serves as the Section leader. She previously sat on the Board of Directors for the Certification Board for Music Therapy. Diane oversees hospice and community bereavement and expressive therapy for Hospice of the Western Reserve.  She is a Certified Hospice and Palliative Care Administrator and a Board Certified Music Therapist.  Diane has presented on music therapy and grief and loss locally and throughout the country. She has been published on both music therapy and grief and loss in text books, professional journals and on-line sites.

Robin Fiorelli, MSW, LCSW

Robin is Senior Director of Bereavement and Volunteer Services for VITAS Healthcare.  Robin develops, implements, and standardizes VITAS’ volunteer and bereavement services nationwide. She also acts as liaison between the VITAS Community Connection, a non-profit affiliate, and VITAS Healthcare.  Additionally, she provides support and education to the VITAS program ethics committees and serves on the NCHPP bereavement professional steering committee. Robin has made numerous presentations at the state and national level and is the author of two chapters on grief in the 2011 edition of End-of-Life Care: A Practical Guide and the author of two grief booklets that are provided through NHPCO Marketplace. She has received the national VITAS Award for Excellence in Management, has been named to VITAS’ Leadership Council and won the National Association of Social Workers Social Worker of the Year Award for the San Diego chapter.  She earned a bachelor’s degree in psychology and a master’s degree in social work at the University of California, Berkeley. She is a licensed clinical social worker in the state of California.

Joelle Osterhaus, LCSW, LICSW, ACHP-SW

Joelle is the Hospice and Palliative Care Psychosocial Services Supervisor for Kaiser Permanente Northwest in Portland, OR serving Portland, OR, Vancouver, WA and surrounding communities.  Joelle graduated from the University of Iowa School of Social Work and has been working in hospice and palliative care in Iowa and Oregon as a social worker and a bereavement coordinator for over a decade.  In 2015 Joelle transitioned to her current role and now leads and supports a large team of field, clinic, and hospital social workers, counselors and chaplains.  Joelle has published and presented on many topics including social justice, dementia care, grief and bereavement, and joined the NHPCO Bereavement Steering Committee in 2016. 

Counselor: The National Hospice and Palliative Care has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6232. Programs that do not qualify for NBCC credit are clearly identified. NHPCO is solely responsible for all aspects of the program. 1 NBCC Clock Hour offered.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.