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Minding our C's and Q: Compassion + Communication = Quality Care

Title: Minding our C's and Q: Compassion + Communication = Quality Care with Elizabeth Clark, PhD, MPH, ACSW       

CE/CME Offered:

CE/CME Credit Available: Counselor and Nurse 

Member Price: $105.00
Non-Member Price: $210.00

Payment Options:

Add to Cart without CE/CME
Add to Cart with Counselor CE
Add to Cart with Nurse CE

Length: 1.0 hour

No matter how committed we are to our work in hospice palliative care, witnessing suffering is difficult. We know that compassion and kindness are amplified by good communication, yet many of us feel inadequate at the most critical times when providing end-of-life and bereavement care.

In our training, we are taught that there are no magic phrases to lessen the impact of loss, but we may not always recognize the power our words can have and the legacy they can leave. The importance of maintaining hope across the loss and grief continuum may also be insufficiently explored by professional caregivers.

This plenary will cover several critical factors that enhance communication with patients, their caregivers and our professional teams. It will provide strategies for better assessing family dynamics, the level of family burnout and family hope constellations. It will also explore ways in which good communication can help avoid the pitfalls that lead to professional burnout and a loss of professional hope. 


  • Explore the power of words and the legacy they may leave
  • Recognize the importance of assessing family dynamics including cultural variations, family hope and family burnout
  • Investigate our own style of hoping and how it influences our professional caregiving and communication
  • Apply communication strategies that create better quality care for patients, caregivers and co-workers

Elizabeth Clark, PhD, MPH, ACSW
Dr. Elizabeth Clark is the immediate past Chief Executive Officer of the National Association of Social Workers (NASW).  Dr. Clark's clinical specialty areas are oncology social work, loss and grief, and hope.  She is the founding editor of the journal Illness, Crisis and Loss, and is the editor of several books including Social Work in Oncology:  Supporting Survivors, Families, and Caregivers, published by the American Cancer Society. She sits on the Board of Directors of the National Hospice Foundation, of C-Change, Collaborating to Conquer Cancer, and of the Leukemia and Lymphoma Society.  She is also past president of the National Coalition for Cancer Survivorship and a past board member of both the National Hospice and Palliative Care Organization and the Foundation for Hospices in Sub-Saharan Africa (FHSSA).  Dr. Clark has received the Leadership in Oncology Social Work Award, a Ray of Hope award for her work on the Cancer Survival Toolbox®, the DeWitt Clinton Masonic Award in Community Service for her work in cancer survivorship, and the Brudney Social Work Award from Mental Health America. She holds a bachelor's and master's degree in social work and a master's of public health from the University of Pittsburgh, as well as a master's degree and doctorate in medical sociology from the University of North Carolina.  

Disclosure: Planners: Barbara L. Bouton, MA, FT, and Jennifer Kennedy, MA, BSN, RN, have no relevant financial relationships to disclose.
Faculty:  Elizabeth Clark, PhD, MPH, ACSW has no relevant financial relationships to disclose. 
CE/CME Credit Hours: Nurse:  1.0 Contact Hours
Social Work:  1.0 Contact Hours
Counselor:  1.0 Clock Hours
Completion: In order to complete this online activity and obtain CE/CME credit, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation.  You will have 90 days to access this course from the date of purchase.


Counselor: The National Hospice and Palliative Care Organization has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6232. Programs that do not qualify for NBCC credit are clearly identified. NHPCO is solely responsible for all aspects of the program.


Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 1.0 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply   endorsement of any commercial product discussed in conjunction with this activity.

Release Date: 02/27/2014
Review Date:  04/12/2017

Expiration Date: 


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