Text Size

  • Increase
  • Decrease
  • Normal

Current Size: 100%

When You Don’t Know What to Say

Title: When You Don’t Know What to Say               

CE/CME Offered:

CE/CME Credit Available: Nurse and Social Worker

Member Price: $35.00
Non-Member Price: $70.00

Payment Options:

Add to Cart without CE/CME
Add to Cart with Nurse CE
Add to Cart with Social Worker CE

Length: 1.0 hour
Description: This course will assist the learner in discussing communication as a way of moving beyond emotional support, defining effective patient/family communication and exploring more assertive approaches to communication.


  • Define effective patient/family communication
  • Recognize the role of motivation in determining how you respond to a specific situation
  • Identify different areas that call for ongoing communication and skill development
Subject Matter Expert:

Gary Gardia, M.Ed., LCSW, CT
Gary Gardia, MEd, LCSW, CT is a Certified Thanatologist (CT): Death, Dying and Bereavement through the Association for Death, Education and Counseling and holds Master degrees in Education and Social Work. Gary received the National Hospice and Palliative Care Organization’s (NHPCO) “Heart of Hospice Award” for developing innovative programs to meet the needs of caregivers and the bereaved. Gary has also worked as a psychotherapist in private practice with a specialty in grief and loss, personal growth and development and substance abuse.

For 7 years, Gary served in leadership positions with NHPCO including the National Council of Hospice and Palliative Professionals’ Section Leader for Volunteers and Volunteer Managers as well as for Social Workers. He has been instrumental in the creation and evolution of NHPCO’s Manager Development Program; a comprehensive education series for managers working in end-of-life care. His most recent endeavor as co-creator and faculty is the 2-day intensive program Leadership in Everyday Life: Confronting the Ego and Managing the Mind developed to assist people in all areas of life to maximize their potential.


Planners: Karen Lo, MS, BA, RN, Carol Johnston, RN, BA and Susan Bruno, MSW, LCSW have no relevant financial relationships to disclose.

Subject Matter Experts:  Gary Gardia, M.Ed., LCSW, CT has no relevant financial relationships to disclose.

CE/CME Credit Hours: Nurse: 1.0 Contact Hour
Social Work: 1.0 Contact Hour
Completion: In order to complete this online activity and obtain CE/CME credit, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have access to the course for 90 days from the date of purchase.
CE/CME Info:

This activity is being provided through NHPCO’s collaboration with Empath Health.

Empath Health, ACE Provider #1256, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org through the Approved Continuing Education (ACE) Program. The Empath Health maintains responsibility for the program.  ASWB Approval Period: January 28, 2014 through January 28, 2017. 

Social workers should contact their regulatory board to determine course approval for continuing education credits.  Social workers participating in this course will receive 1 Clinical continuing education clock hours.” 

Contact hours provided via Empath Health’s CE Broker Provider #50-1994 for nurses, marriage and family therapists, mental health counselors, social workers and nursing home administrators. 

Release Date:


Review Date: 04/10/2017

Expiration Date: 


System Requirements

Get Acrobat!
The Acrobat Reader is required to view many resources.

Get Flash!
The Flash plug-in is required to view case studies, activities, and course navigation.