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Performance Measures, Quality, and QAPI: The Big Connection


Performance Measures, Quality, and QAPI: The Big Connection with Jennifer Kennedy, EdD, MA, BSN, RN, CHC

CE/CME Offered:

CE/CME Credit Available: Nurse 

Member Price:  $35.00
Non-Member Price:  $70.00

Payment Options:

Add to Cart without CE/CME
Add to Cart with Nurse CE

Length: 1.0 hour

This session was originally presented by: Jennifer Kennedy, MA, Judi Lund Person, MPH, John Mastrojohn III, MSN, MBA and Carol Spence, PhD at NHPCO’s 2009 Management and Leadership Conference in Washington, DC.

Hospice providers are responsible for compliance with the new CoPs as of December 2, 2008. How is your hospice doing with the Performance Measures-Quality-QAPI connection? Learn how performance measures plug into your quality of care and QAPI program. Learn to choose meaningful performance indicators that will change how you provide services and increase patient/family quality care. Find the quality connection in this energizing session!


  • Discuss the regulatory, quality, and performance measurement requirements facing hospice providers today and how they relate to hospice operations and provision of care;
  • Identify the interaction and connection between data collection during the assessment process, performance improvement projects required by the COPs, performance measures available for use and your agency’s QAPI program;
  • Identify/locate resources and measurement tools available for support.
Subject Matter Experts:

Jennifer Kennedy, MA, BSN, CHC
Jennifer Kennedy is the Regulatory and Compliance Director and Education Nurse Planner for the National Hospice & Palliative Care Organization. She has over 25 years of experience as a leader and nurse in diverse healthcare settings in numerous areas of the United States, and has worked in hospice care for the last 16+ years. Jennifer holds a Bachelor’s degree in Nursing from DeSales University and dual Masters of Arts degree in Health Counseling and Case Management from Trinity University in Washington, DC.  Jennifer is a certified Healthcare Compliance Professional and Legal Nurse Consultant.

Judi Lund Person, MPH
Judi Lund Person has been the Vice President of Compliance and Regulatory Leadership for the National Hospice and Palliative Care Organization since July 2002.  Prior to joining the team at NHPCO, she served for 22 years as the President and CEO of The Carolinas Center for Hospice and End of Life Care.  A recognized national leader in the field of hospice and end of life care, Lund Person works with hospice providers on regulatory and compliance issues, data collection, quality, performance measurement and strategic planning.  Lund Person spearheaded the creation and launch of NHPCO’s Quality Partners, a national initiative designed to build organizational excellence and improve hospice and palliative care delivery and outcomes. 

Lund Person lends her regulatory expertise as a key contact with the Centers for Medicare and Medicaid Services, the Food and Drug Administration, the Medicare Payment Advisory Commission (MedPAC) and many other federal agencies.  She also represents hospice and palliative care with many national organizations, including the Alzheimer’s Association, the National Consensus Project for Quality Palliative Care and the Hospice and Palliative Care Coalition. She graduated with honors with a BA degree in Sociology from the University of North Carolina at Greensboro and a Master’s degree in Public Health from the University of North Carolina at Chapel Hill.

John Mastrojohn, RN, MSN, MBA
John Mastrojohn III serves as Executive Vice President & Chief Operating Officer at National Hospice and Palliative Care Organization. John has over 20 years of experience in healthcare leadership and has served in various roles since joining NHPCO in 2006. Prior to NHPCO, John was founding director of Palliative Care and Hospice Services at Summa Health System, an integrated healthcare system northeastern Ohio. He has a Bachelor of Science in Nursing from University of Akron and holds a Master of Science in nursing administration and a Master of Business Administration degree from Kent State University. During the 2004/2005 academic year, John served as a US Fulbright Fellow in Hungary focusing on end-of-life care development.      

John has served as adjunct faculty at Kent State University, the Northeastern Ohio Universities College of Medicine, and the University of Pécs in Hungary. He has presented nationally and internationally on a variety of hospice and palliative care issues related to access, pain management, and quality/quality improvement. John has also been published in peer reviewed journals on a variety of end-of-life care topics.

Carol Spence, PhD
Carol Spence, PhD, is Director of Research at NHPCO, and is responsible for NHPCO performance measurement development and implementation activities and in addition to all other NHPCO research activities. Carol has many years of clinical experience as a hospice nurse.  She served on the National Board for Certification of Hospice and Palliative Nurses for six years and is past chair of the Examination Development Committee for the certification examination for advanced practice hospice and palliative nurses.  She has experience in research design, plus developing, implementing, and managing field research projects.  Carol holds a doctoral degree from the University of Maryland School of Nursing and holds a Master of Science degree in mental health nursing. 


Planners: Barbara L. Bouton, MA, FT, and Jennifer Kennedy, MA, BSN, RN, have no relevant financial relationships to disclose.

Subject Matter Experts: Jennifer Kennedy, MA, Judi Lund Person, MPH, John Mastrojohn III, MSN, MBA and Carol Spence, PhD have no relevant financial relationships to disclose.

CE/CME Credit Hours: Nurse: 1.0 Contact Hour
Social Work: 1.0 Contact Hour
Completion: In order to complete this online activity, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have access to the course for 90 days from the date of purchase.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
NHPCO designates this enduring material for a maximum of 1.0 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Release Date:


Course Review Date: 4/1/2016

Expiration Date:  


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