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Volunteers: Exceptionalism in Care and Practice with Gary Gardia and Danae Delman

Title: Volunteers:  Exceptionalism in Care and Practice with Gary Gardia and Danae Delman            

CE/CME Offered:

CE/CME Credit Available: Nurse

Member Price: $105.00
Non-Member Price: $210.00

Payment Options:

Add to Cart without CE/CME
Add to Cart with Nurse CE

Length: 1.5 hours
This session was recorded at NHPCO’s Volunteer Leadership Virtual Conference on August 3, 2012.
We often say that volunteers are the “heart’ of end-of-life care but now, more than ever, we need them to be the “brain” as well. We need to rely on volunteers to assist in defining and expanding exceptionalism in care and practice.  This session will challenge volunteers…to challenge us back. By utilizing volunteers as community advocates for exceptionalism in end-of-life care, we can apply their insights, experiences and observations to improve program designs and bedside care. In addition, we will discuss the “assertiveness model” for volunteers as well as key concepts and skills to case examples.


  • Define “volunteer” as it applies to an expanded use of terms in end-of-life care
  • Describe the “assertiveness model” for volunteers
  • Apply key concepts and skills to case examples
  • Discuss the role of volunteers as advocates for the future of volunteerism in end-of-life care
Gary Gardia, MEd, LCSW, CT, Consultant, Saint George, UT
More than twenty-five years ago, Gary began his hospice career as a volunteer. Since then he has worked in many capacities leading a variety of teams and departments including volunteer, social worker, bereavement, and education. 

Gary is a Certified Thanatologist (CT): Death, Dying and Bereavement through the Association for Death, Education and Counseling and hold Master degrees in Education and Social Work. Gary received the National Hospice and Palliative Care Organization’s (NHPCO) “Heart of Hospice Award” for developing innovative programs to meet the needs of caregivers and the bereaved. Gary has also worked as a psychotherapist in private practice with a specialty in grief and loss, personal growth and development and substance abuse.
For 7 years Gary served in leadership positions with NHPCO including the national section leader for Volunteers and Volunteer Managers as well as the section leader for Social Workers. He has instrumental in the creation and evolution of NHPCO’s Manager Development Program; a comprehensive education series for managers working in end-of-life care. His most recent endeavor has been as co-creator and faculty in the 2-day intensive program Leadership in Everyday Life: Confronting the Ego and Managing the Mind developed to assist people in all areas of life to maximize their potential. This project evolved into a book and workbook entitled Leadership in Everyday Life: It Really is All About You, now available for sale at www.Amazon.com.
Gary is a frequent presenter and keynote speaker at state and national conferences providing workshops and retreats known to be both motivating and challenging. His commitment to focusing on skills development, coaching for noticeable and positive change and exceptional customer service have placed him among the most requested presenters in our field.  
Danae Delman, MA, Volunteer, Capital Caring, Falls Church, VA
Danae Delman is a volunteer with Capital Caring in Falls Church, Virginia.  She became interested in volunteering for hospice when her mother-in-law received hospice are many years ago. She was touched and inspired by the love and care she saw given to her mother-in-law in her final days.
Danae has volunteered in patient homes, providing respite care for caregivers and also nursing homes for patients who are alone and in need of companionship.
Danae has a Masters of Arts degree in Multi-handicapped Hearing Impaired and has taught at the junior high school level.  She also volunteers for INOVA Mount Vernon Hospital in Mount Vernon, Virginia.
Planners: Barbara L. Bouton, MA, FT, and Jennifer Kennedy, MA, BSN, RN, have no relevant financial relationships to disclose. 
Faculty: Gary Gardia, MEd, LCSW, CT and Danae Delman, MA have no relevant financial relationships to disclose. 
CE/CME Credit Hours: Nurse: 1.5 Contact Hours
Social Work: 1.5 Contact Hours
Completion: In order to complete this online activity and obtain CE/CME credit, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have 90 days to access this course from the date of purchase. 
CE/CME Info:

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
NHPCO designates this enduring material for a maximum of 1.5 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity..

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