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Zap the Gap!

Title: Zap the Gap! Making the Inter-generational Workforce Work! with Meagan and Larry Johnson            

CE/CME Offered:

CE/CME Credit Available: Counselor, Nurse, Physician, and Non-Physician Healthcare Professional CE credit

Member Price: $105.00
Non-Member Price: $210.00

Payment Options:

Add to Cart without CE/CME
Add to Cart with Nurse CE
Add to Cart with Counselor CE
Add to Cart with Physician CE
Add to Cart with Non-Physician Healthcare Professional Certificate

Length: 1.5 hours
This session was recorded at NHPCO’s 26th Management and Leadership Conference at National Harbor, Maryland.
Baby Boomers, Gen-X, Gen Y…. the differences between generations working together today go far beyond work ethic, hair style, types of piercings and tattoos. Differing values, standards of quality and attitudes can wreak havoc or they can be a source of incredible energy and creativity. Based on their new book, Generations Inc: From Boomers to Linksters, Managing the Friction between Generations at Work, generation expert Meagan Johnson and corporate culture expert Larry Johnson share the unique perspectives of a Gen-X daughter and Baby Boomer dad, demonstrating how each understands, communicates, motivates and manages different generations found in the workplace today.
In this highly charged, participatory presentation, Meagan and Larry Johnson outline the dominant generational forces in the workplace and describe how each generation’s “generational signposts” drive motivation, influence loyalty and the delivery of high quality services. Failure to create a multi-generational team that is efficient, effective and productive puts future growth and sustainability at risk. Ignoring the drastically diverse ways generations learn and communicate with each other is tantamount to turning your back on a tsunami.

This webcast will provide a roadmap to help you “zap the gap” and ensure the ongoing collaboration, teamwork and effectiveness of the workforce you lead.  


  • Describe “generational signposts”
  • Describe the source of generational conflict and the cost of ignoring it
  • Discuss the unique perspectives each generation brings to the workplace
  • Harness the differences and unique aspects of each generation to create energetic, creative and collaborative teams

Meagan Johnson BS, CSP, The Johnson Training Group, Phoenix, AZ

After working for several years in a sales environment, Meagan became discouraged to hear all the negative comments about “Generation X.” (Generation X refers to the fifty million people born between 1965 and 1980.) As a “Gen Xer” herself, she felt these comments were, of course, unfounded. She was further frustrated by the blinders her own managers seemed to have. "There was this perception of only one way to get ahead and be successful at work. The career path my managers expected me to take was very traditional. They seemed to be unable to look at a different way of training and career management that was relevant to younger employees." Meagan began to research everything from small to large corporations in order to identify successful ways to work with the younger generation.

Larry Johnson MA, CSP, the Johnson Training Group, Phoenix, AZ

Larry Johnson is the co-author of Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity. For twenty years, Larry has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees. Larry speaks on creating high-performance organizational cultures through leadership, teamwork, customer service and straight talk.

Additionally, Larry has experience as a manager in private sector healthcare, working in mental health care as a manager and as director of an inpatient long-term care unit for the developmentally disabled. Larry spent seven years as training manager in government and the private sector and twenty years as a professional speaker and president of his own consulting firm. He has written more than fifty articles on leadership, people management, customer service and changing corporate culture.

Larry holds the designation of CSP (Certified Speaking Professional) from the National Speakers Association. This honor has been earned by fewer than 300 of 3500 members of NSA and indicates a track record of extremely successful speaking engagements with a large number of satisfied customers.

Disclosure: Planners: Barbara L. Bouton, MA, FT and Jennifer Kennedy, MA, BSN,   RN have no relevant financial relationships to disclose.

Faculty: Meagan Johnson BS, CSP, the Johnson Training Group, Phoenix, AZ and Larry Johnson MA, CSP have no relevant financial relationships to disclose.

CE/CME Credit Hours:

Counselor:  1.5 Clock Hours
Nurse: 1.5 Contact Hours
Physician: 1.5 AMA PRA Category 1 Credits TM
Social Work: 1.5 Contact Hours

Completion: In order to complete this online activity and obtain CE/CME credit, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have 90 days to access this course from the date of purchase. 
CE/CME Info:


Counselor: The National Hospice and Palliative Care Organization has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6232. Programs that do not qualify for NBCC credit are clearly identified. NHPCO is solely responsible for all aspects of the program.


Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 1.5 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply   endorsement of any commercial product discussed in conjunction with this activity.


Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 1.0 AMA PRA Category 1 credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: 
For participants* whose disciplines are other than counselor, nurse, physician, and social worker, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form. *including bereavement professionals, finance professionals, physician assistants, spiritual care givers, etc.

Release Date: 05/11/2011
Review Date: 04/24/2017

Expiration Date:


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