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NHPCO Webinar - Documentation

Tuesday, December 18, 2018 - 2:00pm to 3:00pm

December 18, 2018
2:00 – 3:00 pm ET

CE/CME Information

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Webinar Description

The quality of a hospice provider’s documentation can determine the outcome of a medical review audit. Documentation content and quality can make or break hospice providers in today’s landscape of healthcare scrutiny. This Webinar will connect the dots between documentation, compliance assessment outcomes and obtaining/retaining reimbursement for hospice services. Faculty will discuss what high quality documentation looks like and strategies for achieving it. 

At the completion of this webinar, participants will be able to:

  • Describe common deficiencies from an auditor’s perspective
  • Determine strategies for achieving high quality documentation
  • Identify examples of average verses high quality documentation


Jennifer Kennedy, EdD, MA, BSN, RN, CHC

Jennifer is the Senior Director of Regulatory and Quality for the National Hospice & Palliative Care Organization and has been with the organization since 2006. She has more than 30 years of experience as a leader and nurse in diverse healthcare settings and has worked in hospice and palliative care for the last 18+ years. She has a Bachelor’s degree in nursing, a dual master’s degree in health education and case management, and she completed her doctoral degree in health care education and policy in March 2018. Jennifer is a certified compliance professional and legal nurse consultant. She speaks at national and state conferences, writes articles for trade journals, contributes to health care publisher materials, develops education and resources for hospice and palliative care providers, and serves on the ANA’s national palliative nursing task group.

Annette Kiser, MSN, RN, NE-BC

Annette is the Chief Compliance Officer for Teleios Collaborative Network, an organization working collaboratively with community based not-for-profit hospice members to better prepare each agency to be successful in today’s changing healthcare environment. For the past 32 years, Annette has been actively involved in advancing the hospice and palliative care industry at the state and national level. She worked for local hospices in various positions for nearly 25 years and for a two-state hospice and palliative care association for more than 6 years. As an active member of the Palmetto GBA Hospice Coalition, she advocates for hospice providers with the Medicare Administrative Contractor’s staff. She regularly provides education on a variety of topics – documentation, compliance, audits, etc. – at the local, state and national level.

Counselor: The National Hospice and Palliative Care has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6232. Programs that do not qualify for NBCC credit are clearly identified. NHPCO is solely responsible for all aspects of the program. 

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than counselor, nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.

Register today
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