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NHPCO Webinar - Engage Staff with Quality Data

Tuesday, November 27, 2018 - 2:00pm to 3:00pm

November 27, 2018
2:00 – 3:00 pm ET

CE/CME Information

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Webinar Description

One of the most significant challenges for quality professionals in hospice is engaging field staff with quality data. This Webinar will examine the types of data available to staff and how to translate it into something that is meaningful and connects with what staff does every day. In addition, faculty will discuss why data is so important from a compliance perspective and why it is crucial for all staff to have a big picture understanding of its value in order to provide the highest possible quality of care for patients and families.

Webinar Objectives

At the end of this Webinar, participants will be able to:

  • Identify data sources including examples of both negative and positive data
  • Discuss ways to translate data into something meaningful for staff
  • Describe why data is important from a compliance perspective


Ann Marie Ackerman, RN, BSN, MBA

Ann Marie Ackerman is the Vice President, Patient Care at Hospice and Community Care in Lancaster, PA. Ann Marie has over 40 years of healthcare experience including 20 years of hospice leadership experience.  In her current role, she oversees homecare and inpatient clinical functions as well as Quality and Compliance. Ann Marie is a registered nurse and received a Bachelor of Science in Nursing from the University of Delaware and a Master in Business Administration from Widener University. Ann Marie is a member of the Hospice and Palliative Nurses’ Association (HPNA) and is certified in hospice and palliative nursing. She also is a member of the NHPCO’s Quality and Standards Committee.  Ann Marie has a particular interest in quality improvement and engaging staff in the improvement process.  She has presented at both the state and national level on a variety of topics.

Sarah McSpadden, RN, MSN, MHA, CHC

Ms. McSpadden joined The Elizabeth Hospice as Chief Operating Officer in August 2016. She is a respected, seasoned healthcare executive with more than 23 years of progressively responsible experience in leading home health, post-acute medical care, palliative care and hospice programs, with an emphasis on quality assurance, patient-care outcomes, and clinical operations. Sarah’s multi-state and multi-office organization career highlights include executive leadership positions overseeing Operations, Clinical Services, Quality and Compliance, achieving Community Health Accreditation Program Deemed Status Accreditation and Joint Commission Accreditation for multi-state hospice programs.  She has developed and implemented corporate compliance program standards for several healthcare entities and is an expert in hospice compliance and regulatory requirements. Sarah is a sought-out leader and active participant in hospice and regulatory compliance committees at the state and national levels. She serves as a member on the California Hospice and Palliative Care Association (CHAPCA) Education Committee, the Quality and Standards Committee for NHPCO, the Hospice & Palliative Nurses Association (HPNA) and is Certified in Healthcare Compliance by the Health Care Compliance Association (HCCA).

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.

Register today
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