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NHPCO Webinar - Improving Access for Diverse/Marginalized Populations

Thursday, February 14, 2019 - 2:00pm to 3:00pm

February 14, 2019
2:00 – 3:00 pm ET

CE/CME Information

Register today
Member   |   Non-member

Webinar Description

Changing demographics means that organizations can no longer plan only for the familiar, comfortable and traditional ways of doing business. Implementing strategies to improve access and eliminate disparities in end-of-life care faced by patients and families of color should become a priority for all hospices and palliative care services. This Webinar will address the importance of increasing your staff and volunteer workforce to reflect the diversity of the communities you serve and provide strategies and examples of how you can build trust with these populations.

Webinar Objectives

At the completion of this Webinar, participants will be able to:

  • Discuss end-of-life care through the lens of patients and families from various cultural and ethnic backgrounds
  • Describe the role of cultural humility in caring for patients and families
  • Identify challenges and issues related to access with these patient populations


Lisa Cappelli, RN MS CHPN

Lisa is a Nationally Certified Hospice and Palliative Care Nurse and has worked as a staff nurse at Agrace Hospice and Palliative Care, in Fitchburg, WI, since 1999. She is a full-time faculty member in the Nursing Program at Madison College in Madison, Wisconsin. She sits on the Diversity and Inclusion Committee for Agrace and is the Chair of the Equity and Inclusion Committee for the Nursing Program at Madison College. Lisa’s passion is promoting culturally responsive nursing education and end-of-life care.

Brenda González

Brenda serves as the Diversity Manager with Agrace Hospice and Palliative Care. She develops and implements strategies for Agrace to improve access and ensure culturally congruent care to multicultural, diverse and underserved patients. She has more than 20 years of professional experience in diversity, equity and inclusion, community relations and outreach. Her work has focused in collaborating in the Madison community helping people navigate the complexities of our health care system, especially among linguistically and isolated communities. She has been recognized as one of the top 29 most powerful Latinos in Wisconsin by Madison 365 and identified by Brava Magazine as one of 30 Women to Watch.

Deanna Rymaszewski, MSW, APSW

Deanna is the Clinical Educator – Social Worker for Agrace Hospice and Palliative Care, a not for profit hospice based in Fitchburg, WI that serves South Central Wisconsin as well as North Central Illinois. She has a Bachelor’s degree in Spanish, with an emphasis in Hispanic Health and Human Services, and a Master’s in Social Work. Since then she has had the opportunity to work with diverse populations in Milwaukee and Madison as well as surrounding areas. She has experience working with the elderly, physically disabled, and terminally ill and their grieving families. In her current role, Deanna develops education on a wide-range of topics that relate to psychosocial considerations at end of life. She presents to Agrace staff as well as the local community members and providers. She is also a member of the Agrace Inclusion and Equity Committee and Ethics Committee.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Counselor: The National Hospice and Palliative Care has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6232. Programs that do not qualify for NBCC credit are clearly identified. NHPCO is solely responsible for all aspects of the program. 1 NBCC Clock Hour offered. 

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.

Register today
Member   |   Non-member