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NHPCO Webinar - Performance Improvement Priorities

Tuesday, September 26, 2017 - 2:00pm to 3:00pm

September 26, 2017
2:00 – 3:00 pm ET

CE/CME Information

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Webinar Description

Hospices have the responsibility of providing care according to the rules set forth by CMS Conditions of Participation, state specific regulations, and accreditation standards, to name a few. Added to that is the commitment to quality patient care. Now joining the game…public reporting. The list keeps growing. To survive in this changing healthcare environment, hospices must play by the rules, be prepared to address issues that arise, and plan a winning strategy. But how do you prepare and effectively plan if you don't know how to identify priorities? This Webinar will assist hospice agencies in discussing, identifying, and addressing performance improvement priorities, to ensure and enhance quality care.

Webinar Objectives

At the completion of this Webinar, participants will be able to:

  • Discuss the Medicare Conditions of Participation regarding the QAPI process and the impact of public reporting
  • Identify routine elements to monitor and evaluate current agency results
  • Establish priorities for performance improvement


Melissa “Missy” Ring, MSN RN

Melissa “Missy” Ring has been a registered nurse for 21 years and currently serves as Vice-President of Quality, Education, and Compliance with Hospice East Bay. Her hospice work experience includes marketing, admissions, case management, quality, compliance, managerial and internal consulting. She has a master's degree in nursing leadership and has extensive experience working with community-based non-profit, hospital-based non-profit and national for-profit hospices.


Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than counselor, nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.

Register today
Member   |   Non-member