June 21 – July 19, 2021 (4 weeks)

CE/CME Credit Available: Nurse

Module Description

Emotional Intelligence provides the opportunity for you to evaluate your emotional intelligence in your management role as well as to learn new strategies for creating a more emotionally intelligent work environment. This online module also offers an opportunity to become part of the ongoing learning community that is part of the Hospice MDP.

Module Objectives

Upon completion of this module, participants will be able to:

      • Discuss the role and importance of emotional intelligence as it relates to hospice managers;
      • Discuss the four core skills of emotional intelligence: self-awareness, self-regulation, other-awareness and effective relating;
      • Identify emotional triggers that affect hospice manager performance;
      • Demonstrate use of the “pause intervention” to regulate emotionally charged responses;
      • Describe a method for shifting a potentially destructive encounter into an effective encounter

Module Structure

The module will be instructor-facilitated and will be conducted online over a period of four weeks. During this time you will read online articles, develop solutions to case studies, and take part in ongoing online discussions.  You can expect to spend 2 – 4 hours per week in these activities.

Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.


N. Joel Fry, MSW, LISW

N. Joel Fry, MSW, LISW received his Bachelor of Arts from Simpson College and his Master of Social Work and Aging Studies Certificate from the University of Iowa School of Social Work in Iowa City. While at the University he was awarded the American Cancer Society Training Grant in Clinical Oncology and this is where he began his therapy work with cancer patients.

Joel was a social worker with Hospice of Central Iowa in West Des Moines, Iowa from June of 1999 until October 2001. He provided a wide range of services to patients and families including grief and loss counseling and emotional and spiritual support at the end of life. In October of 2001 Joel was named the Metro Team Director for Hospice of Central Iowa, and joined the leadership team. As the director he supervised nearly 30 clinicians and provided leadership for a team with an average daily census of nearly 100 patients. Joel served as the Metro Team Director until May of 2006. Taking his compassion for the highest quality end of life care, Joel joined Weatherbee Resources in April of 2006. He continues to serve on Weatherbee’s team of consultants where he provides a wide range of consultative services and education regarding hospice and palliative care topics.

In November of 2005 Joel and his wife Heather founded Team Restoration Ministries. He is the President of Team Restoration Ministries; a ministry designed to strengthen marriages in Central and Southern Iowa. Team Restoration Ministries partners with local churches to provide therapy services, conferences, and teaching on marriage and family related topics.

Joel lectures throughout the United States on a variety of end of life and marriage topics. Joel is part-time faculty at Simpson College, where he teaches a variety of social science courses. He is also adjunct faculty at The University of Iowa School of Social Work where he teaches in the end of life curriculum to graduate students. Joel was elected in 2010 to the Iowa House of Representatives from Iowa’s 95th district. He is serving his first term in the Iowa legislature and feels blessed to represent the people of Iowa.

Module Requirements

Please note: if you have taken prior online MDP courses, the course completion requirements have changed. For successful completion of the module,  all participants must now complete all forums with a minimum grade for each forum of 80% or higher.  In addition, all participants must complete the Course Assessment (exam) with a minimum passing grade of 80% and complete the course evaluation.  A Certificate of Course Completion towards the Level II Designation of the Hospice Manager Development Program is then awarded along with CEs for nurses who have requested this in advance.  If you have any questions, please contact the course faculty for clarification.

Continuing Education

Continuing education credit is available for nurses who complete this module and pay required fees (see Module Fees) for continuing education.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. NHPCO designates this activity for a maximum of 8 contact hours.  Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Module Fees:

The module fee is $95 for members and $190 for non-members. There is an additional $25 fee for nurses requesting continuing education contact hours. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($95 + $25).

Registration Cancellation Policy

All cancellation requests must be submitted in writing to conferences@nhpco.org. A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.