A Level II Online Module

October 21 – November 18, 2019 (4 weeks)

This Level II module of NHPCO’s Hospice Manager Development Program is a four-week online learning module.

CE/CME Offered:CE/CME Credit Available: Nurse
Module DescriptionThe ability to manage workplace negativity is a key skill for hospice managers. Working in an environment where there is negativity, poor attitude, apathy, frustration and related issues adds stress and breeds dissatisfaction. In the hospice environment, where the work itself is very emotionally charged, it is vital that managers are competent in understanding, identifying and addressing workplace negativity. Unless intervention occurs, workplace negativity can lead to poor morale and lack of trust in the overall organization, its goals and significantly impact employee and volunteer retention. Equally important, negative employees are incapable of providing the exceptional quality of care that is the hallmark of hospice and palliative care. This module will provide hospice managers with key information about negativity in the workplace and, more importantly, intervention skills to manage it.
Module ObjectivesUpon completion of this module, participants will be able to:

Discuss the dynamics of workplace negativity;
Identify the impacts of workplace negativity;
Discuss behaviors that create problems and negativity in the workplace;
Identify strategies for overcoming workplace negativity;
Develop and refine approaches for coping with workplace negativity.
Module StructureThe module will be instructor-facilitated and is conducted online over a period of four weeks. During this time you will read online articles, complete assignments and take part in ongoing online discussions. You can expect to spend 2 – 4 hours per week in these activities.

Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.
Faculty:Patricia A. Goodwin, ACSW, LCSW, ACHP-SW.

Patricia Goodwin has over 30 years of experience as a social worker in the health care field, including hospitals, long term care facilities, home health and hospice. She has provided direct service, supervised other social workers, coached the interdisciplinary team in assessment and problem solving, and has experience in promoting patient/family satisfaction through her positions as a patient representative and service improvement project manager.

As an advocate for ongoing education, Pat served for three years on the Florida Hospice and Palliative Care Association’s annual forum planning committee and is a member of NHPCO’s Professional Education Committee. While co-chairing a hospital ethics committee, she received extensive training in clinical ethics through the University of Pittsburgh Consortium Ethics Program; she recently participated in leadership training through the Disney Institute. Her social work degrees are from the University of Michigan.

Pat has a special interest in the psychosocial/spiritual dimensions of end of life care, clinical and organizational ethics and leadership development. In addition to talking to community groups on end of life topics, she has given professional presentations and workshops at the local and state level as well as nationally for NHPCO.

Pat recently relocated to Tallahassee, Florida, to be near family and joyfully participate in the care of her young granddaughter
Module RequirementsA minimum of 75% participation in module assignments is required for successful completion of the module toward the Level I Designation of the Hospice Manager Development Program. Participants desiring continuing education credit (see below) must complete 100% of the module assignments to be awarded continuing education hours. All module participants must complete and pass the final test with a score of 80% or higher for successful completion of the module for the Hospice MDP and for continuing education credit for nurses.
Continuing Education:Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this activity for a maximum of 8 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.
Module Fees:The module fee is $95 for members and $190 for non-members. There is an additional $25 fee for nurses and social workers requesting continuing education contact hours. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($95 + $25).
Late Registration InformationPlease note: Due to administrative constraints, if you are registering less than 2 business days prior to the module start date, there is a late fee of $25. Late registrations are processed only over the phone; call NHPCO’s Solutions Center at 800/646-6460. Please have credit card information ready for phone registrations.
Registration Cancellation PolicyAll cancellation requests must be submitted in writing to conferences@nhpco.org. A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.