The Interdisciplinary Team: Key Skills for Hospice Managers
A Level II Online Module

July 22 – August 19, 2019 (4 weeks)

This Level II module of NHPCO’s Hospice Manager Development Program is a four-week online learning module.

CE/CME Offered: CE/CME Credit Available: Nurse
Payment Options:
CE/CME Credit Available: Nurse
Module DescriptionVisit any hospice website and you will see at least one thing that is consistent in marketing materials: hospice care is provided by an interdisciplinary team. This is true because the values that underlie hospice insist that quality care focus on the “multi-dimensions” of living and dying. Enter the manager! Skillful and well coordinated teams require strong leaders. A manager’s ability to move teams through various stages of development, positive problem solving, and effective team meetings requires vision and expertise. Maintaining focus on patient/family-centered plans of care is yet another set of critical skills for managers. This MDP Level II module will provide “key skills for hospice managers” who share the belief that the interdisciplinary team can make or break exceptional care.
Module ObjectivesUpon completion of this module, participants will be able to:

•  Define the term “interdisciplinary” as it applies to end-of-life care teams;
•  List key Medicare Conditions of Participation (CoPs) as they apply to the functioning of the interdisciplinary team;
•  Describe what makes a team effective including the expectations of both the leader and the team members and assess which of these characteristics are currently present in your team and which are needed to take your team to the next level;
•  Complete an initial assessment of your team meeting to define which tools are needed to produce concrete changes in the effectiveness, efficiency and effortlessness of the team meeting process;
•  Apply critical leadership skills to typical team leadership obstacles;
•  Develop a summary of the “ideal” team.
Module StructureThe module will be instructor-facilitated and will be conducted online over a period of four weeks. During this time you will read online articles, develop solutions to specific situations, and take part in ongoing online discussions. You can expect to spend 2 – 4 hours per week in these activities.

Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.
Faculty:Patricia A. Goodwin, ACSW, LCSW, ACHP-SW.

Patricia Goodwin has over 30 years of experience as a social worker in the health care field, including hospitals, long term care facilities, home health and hospice. She has provided direct service, supervised other social workers, coached the interdisciplinary team in assessment and problem solving, and has experience in promoting patient/family satisfaction through her positions as a patient representative and service improvement project manager.

As an advocate for ongoing education, Pat served for three years on the Florida Hospice and Palliative Care Association’s annual forum planning committee and is a member of NHPCO’s Professional Education Committee. While co-chairing a hospital ethics committee, she received extensive training in clinical ethics through the University of Pittsburgh Consortium Ethics Program; she recently participated in leadership training through the Disney Institute. Her social work degrees are from the University of Michigan.

Pat has a special interest in the psychosocial/spiritual dimensions of end of life care, clinical and organizational ethics and leadership development. In addition to talking to community groups on end of life topics, she has given professional presentations and workshops at the local and state level as well as nationally for NHPCO.

Pat recently relocated to Tallahassee, Florida, to be near family and joyfully participate in the care of her young granddaughter
Module RequirementsA minimum of 75% participation in module assignments is required for successful completion toward the Level II Designation of the Hospice Manager Development Program. Nurses and social workers desiring continuing education credit must complete 100% of the module assignments to be awarded continuing education credit.

All module participants must complete and pass the final test with a score of 80% or higher for successful completion of the module for the Hospice MDP and for continuing education credit for nurses and social workers.
Continuing Education:Continuing education credit is available for nurses and social workers who complete this module and pay required fees (see Module Fees) for continuing education.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this activity for a maximum of 8 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.
Module Fees:The module fee is $95 for members and $190 for non-members. There is an additional $25 fee for nurses and social workers requesting continuing education contact hours. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($95 + $25).
Late Registration InformationPlease note: Due to administrative constraints, if you are registering less than 2 business days prior to the module start date, there is a late fee of $25. Late registrations are processed only over the phone; call NHPCO’s Solutions Center at 800/646-6460. Please have credit card information ready for phone registrations.
Registration Cancellation PolicyAll cancellation requests must be submitted in writing to A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.