March 9 – April 6, 2020 (4 weeks)

This Level II module of NHPCO’s Hospice Manager Development Program is a four-week online learning module.

CE/CME Offered: CE/CME Credit Available: Nurse
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Module Description: The ability to manage conflict in the workplace is a key skill for hospice managers. In this Level II module, you will learn about the nature and styles of conflict, skills needed to address conflict and effective strategies for managing it. Conflict is part of human nature, and because each of us brings unique values, goals, beliefs, ideas and needs to our work, conflict is inevitable. It is these differences in who we are and how we see things that define the strength of the interdisciplinary organization, and the reason that teams bring such a wealth of resources to bear in working with patients and families. These strengths, however, can become challenges and weaknesses if conflict is not understood, addressed and managed effectively. Managers help employees improve their abilities to function more effectively in team environments when they understand the nature of conflict and how to manage it in the workplace.
Module Objectives:

Upon completion of this module, participants will be able to:

Discuss the nature of conflict and describe ways in which conflict impacts the workplace;
Discuss individual conflict styles and describe the role of power;
Identify productive and unproductive approaches to coping with conflict in the hospice workplace;
Consider and practice approaches to solving conflict in the workplace;
Demonstrate specific strategies that can be used to effectively manage workplace conflict.

Module Structure: The module will be instructor-facilitated and will be conducted online over a period of four weeks. During this time you will be asked to read online articles, engage in problem-solving, participate in peer review, and take part in online discussions. You can expect to spend 2 – 4 hours per week in these activities.Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.

Christin (Coco) O’Shaughnessy, MSW

Christin (Coco) O’Shaughnessy, MSW currently works as a consultant to the National Hospice and Palliative Care Organization (NHPCO). She previously was the Consumer Programs and Services Director at NHPCO, and oversaw the Consumer Services Center, which provides support and resources to consumers and professionals regarding end-of-life care issues. She developed end-of-life and caregiving content for consumer materials and managed partnerships with external organizations which included end-of-life trainings for professionals. Prior to joining NHPCO in 2003, she was a hospice social worker at Cedar Valley Hospice for five years and before that, a social worker in long-term care, at both assisted living and nursing facilities. Coco has been working in end-of-life care for over 15 years and enjoys focusing on consumer and professional outreach and education.

Module Requirements:

A minimum of 75% participation in module assignments is required for successful completion toward the Level II Designation of the Hospice Manager Development Program. Nurses and social workers desiring continuing education credit must complete 100% of the module assignments to be awarded continuing education hours.

All module participants must complete and pass the final test with a score of 80% or higher for successful completion of the module for the Hospice MDP and for continuing education credit for nurses and social workers.

Continuing Education:

Continuing education credit is available for nurses and social workers who complete this module and pay required fees (see Module Fees) for continuing education.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this activity for a maximum of 8 contact hours.  Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Module Fees: The module fee is $95 for members and $190 for non-members. There is an additional $25 fee for nurses requesting continuing education contact hours. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($95 + $25).

Late Registration Information:

Please note: Due to administrative constraints, if you are registering less than 2 business days prior to the module start date, there is a late fee of $25. Late registrations are processed only over the phone; call NHPCO’s Solutions Center   at 800/646-6460. Please have credit card information ready for phone registrations.
Registration Cancellation Policy:

All cancellation requests must be submitted in writing to A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.