September 14 – October 12, 2020

This Level II module of NHPCO’s Hospice Manager Development Program is a four-week online learning module.

CE/CME Offered: CE/CME Credit Available: Nurse
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Module Description:

Managing the Changing Organization will provide a new perspective on change within organizations. Through this module, you will understand why and when change happens, learn how change affects people, develop leadership strategies for implementing change and learn to manage change to ensure positive outcomes.  If you are like most people, change is hard for you! Managing change and the strong reactions to it is even more difficult. This module will teach specific skills and strategies you can use in your role as a manager; you will no longer fear change because you will understand it, know how lead people through it and even to thrive after it! This online course also offers an opportunity to become part of the ongoing learning community that has been created through the Hospice MDP.

Module Objectives:

Upon completion of this course, participants will be able to:

Define change, identifying its core components;
Identify specific approaches to organizational change and apply them to one’s own organization;
Describe human needs with respect to change and identify specific strategies for addressing them;
List characteristics of effective change initiatives and practice apply them to one’s own organization.

Module Structure:

The module will be instructor-facilitated and will be conducted online over a period of four weeks. During this time you will read online articles, develop solutions specific situations, and take part in ongoing online discussions.  You can expect to spend 2 – 4 hours per week in these activities.

Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.


Patricia A. Goodwin, ACSW, LCSW, ACHP-SW. 

Patricia Goodwin has over 30 years of experience as a social worker in the health care field, including hospitals, long term care facilities, home health and hospice.  She has provided direct service, supervised other social workers, coached the interdisciplinary team in assessment and problem solving, and has experience in promoting patient/family satisfaction through her positions as a patient representative and service improvement project manager.

As an advocate for ongoing education, Pat served for three years on the Florida Hospice and Palliative Care Association’s annual forum planning committee and is a member of NHPCO’s Professional Education Committee. While co-chairing a hospital ethics committee, she received extensive training in clinical ethics through the University of Pittsburgh Consortium Ethics Program; she recently participated in leadership training through the Disney Institute.  Her social work degrees are from the University of Michigan.

Pat has a special interest in the psychosocial/spiritual dimensions of end of life care, clinical and organizational ethics and leadership development. In addition to talking to community groups on end of life topics, she has given professional presentations and workshops at the local and state level as well as nationally for NHPCO.

Pat recently relocated to Tallahassee, Florida, to be near family and joyfully participate in the care of her young granddaughter

Module Requirements:

A minimum of 75% participation in module assignments is required for successful completion toward the Level II Designation of the Hospice Manager Development Program. Nurses desiring continuing education contact hours must complete 100% of the module assignments to be awarded continuing education contact hours.

Continuing Education:

Continuing education contact hours are available for nurses who complete this module and pay required fees (see Module Fees) for continuing education.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this activity for a maximum of 8 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Module Fees:

The module fee is $95 for members and $190 for non-members. There is an additional $25 fee for nurses requesting continuing education contact hours. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($95 + $25).

Late Registration Information:

Please note: Due to administrative constraints, if you are registering less than 2 business days prior to the module start date, there is a late fee of $25. Late registrations are processed only over the phone; call NHPCO’s Solutions Center   at 800/646-6460. Please have credit card information ready for phone registrations.

Registration Cancellation Policy:

All cancellation requests must be submitted in writing to A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.