October 19 – November 16, 2020 (4 weeks)

CE/CME Credit Available: Nurse

Module Description

The ability to manage workplace negativity is a key skill for hospice managers. Working in an environment where there is negativity, poor attitude, apathy, frustration and related issues adds stress and breeds dissatisfaction. In the hospice environment, where the work itself is very emotionally charged, it is vital that managers are competent in understanding, identifying and addressing workplace negativity. Unless intervention occurs, workplace negativity can lead to poor morale and lack of trust in the overall organization, its goals and significantly impact employee and volunteer retention. Equally important, negative employees are incapable of providing the exceptional quality of care that is the hallmark of hospice and palliative care. This module will provide hospice managers with key information about negativity in the workplace and, more importantly, intervention skills to manage it.

Module Objectives

Upon completion of this module, participants will be able to:

      • Discuss the dynamics of workplace negativity;
      • Identify the impacts of workplace negativity;
      • Discuss behaviors that create problems and negativity in the workplace;
      • Identify strategies for overcoming workplace negativity;
      • Develop and refine approaches for coping with workplace negativity.

Module Structure

The module will be instructor-facilitated and is conducted online over a period of four weeks. During this time you will read online articles, complete assignments and take part in ongoing online discussions.  You can expect to spend 2 – 4 hours per week in these activities.

Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.


Patricia A. Goodwin, ACSW, LCSW, ACHP-SW.

Patricia Goodwin has over 30 years of experience as a social worker in the health care field, including hospitals, long term care facilities, home health and hospice.  She has provided direct service, supervised other social workers, coached the interdisciplinary team in assessment and problem solving, and has experience in promoting patient/family satisfaction through her positions as a patient representative and service improvement project manager.

As an advocate for ongoing education, Pat served for three years on the Florida Hospice and Palliative Care Association’s annual forum planning committee and is a member of NHPCO’s Professional Education Committee. While co-chairing a hospital ethics committee, she received extensive training in clinical ethics through the University of Pittsburgh Consortium Ethics Program; she recently participated in leadership training through the Disney Institute.  Her social work degrees are from the University of Michigan.

Pat has a special interest in the psychosocial/spiritual dimensions of end of life care, clinical and organizational ethics and leadership development. In addition to talking to community groups on end of life topics, she has given professional presentations and workshops at the local and state level as well as nationally for NHPCO.

Pat recently relocated to Tallahassee, Florida, to be near family and joyfully participate in the care of her young granddaughter.

Module Requirements

Please note: if you have taken prior online MDP courses, the course completion requirements have changed. For successful completion of the module,  all participants must now complete all forums with a minimum grade for each forum of 80% or higher.  In addition, all participants must complete the Course Assessment (exam) with a minimum passing grade of 80% and complete the course evaluation.  A Certificate of Course Completion towards the Level II Designation of the Hospice Manager Development Program is then awarded along with CEs for nurses who have requested this in advance.  If you have any questions, please contact the course faculty for clarification.

Continuing Education

Continuing education credit is available for nurses and social workers who complete this module and pay required fees (see Module Fees) for continuing education.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this activity for a maximum of 8 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Module Fees

The module fee is $95 for members and $190 for non-members. There is an additional $25 fee for nurses requesting continuing education contact hours. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($95 + $25).

Late Registration Information

Please note: Due to administrative constraints, if you are registering less than 2 business days prior to the module start date, there is a late fee of $25. Late registrations are processed only over the phone; call NHPCO’s Solutions Center   at 800/646-6460. Please have credit card information ready for phone registrations.

Registration Cancellation Policy

All cancellation requests must be submitted in writing to conferences@nhpco.org. A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.