October 24 – November 21, 2022 (4 weeks)

CE/CME Credit Available: Nurse, Physician, and Certificate of Participation for Non-physician Healthcare Professionals

Module Description

The ability to manage workplace negativity is a key skill for hospice managers. Working in an environment where there is negativity, poor attitude, apathy, frustration and related issues adds stress and breeds dissatisfaction. In the hospice environment, where the work itself is very emotionally charged, it is vital that managers are competent in understanding, identifying and addressing workplace negativity. Unless intervention occurs, workplace negativity can lead to poor morale and lack of trust in the overall organization, its goals and significantly impact employee and volunteer retention. Equally important, negative employees are incapable of providing the exceptional quality of care that is the hallmark of hospice and palliative care. This module will provide hospice managers with key information about negativity in the workplace and, more importantly, intervention skills to manage it.

Module Objectives

After completing this module, participants will be able to:

      • Discuss the dynamics of workplace negativity;
      • Identify the impacts of workplace negativity;
      • Discuss behaviors that create problems and negativity in the workplace;
      • Identify strategies for overcoming workplace negativity;
      • Develop and refine approaches for coping with workplace negativity.

Module Structure

The module will be instructor-facilitated and is conducted online over a period of four weeks. During this time, you will read online articles, complete assignments, develop solutions to case studies, and take part in ongoing online discussions. You can expect to spend 2 – 4 hours per week in these activities. Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.


Christin (Coco) O’Shaughnessy, MSW
Coco currently works as a consultant to the National Hospice and Palliative Care Organization (NHPCO). She previously was the Consumer Programs and Services Director at NHPCO, and oversaw the Consumer Services Center, which provided support and resources to consumers and professionals regarding end-of-life care issues. Part of the Robert Wood Johnson Foundation grant team, Caring Connections,

she developed end-of-life and caregiving content to increase consumer education and awareness; created outreach materials for end-of-life professionals to utilize with those they served; and facilitated end-of-life care topic trainings in workplaces across the country. Prior to joining NHPCO in 2003, she served as a hospice social worker at Cedar Valley Hospice; and a social worker in long-term care, at both assisted living and nursing facilities. Coco has been working in end-of-life care for over 25 years and enjoys focusing on consumer and professional outreach and education.

Module Requirements

Please note: if you have taken prior online MOP courses, the course completion requirements have changed. For successful completion of the module, all participants must now complete all forums with a minimum grade for each forum of 80% or higher. In addition, all participants must complete the Course Assessment (exam) with a minimum passing grade of 80% and complete the course evaluation. A Certificate of Course Completion towards the Level II Designation of the Hospice Manager Development Program is then awarded along with CE/CME credit for nurses, physicians, and healthcare professionals who have requested this in advance. If you have any questions, please contact the course faculty for clarification.

CE/CME Credit

Continuing education credit is available for nurses, physicians and healthcare professionals who complete this module and pay required fees (see Module Fees) for continuing education. 

Nurse: NHPCO is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 8 contact hours. Nurses should only claim the contact hours commensurate with the extent of their participation in the activity.

Physician: NHPCO is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 8 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the sessions attended that were certified for physician credit (AMA PRA Category 1 Credit(s) TM). It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, counselors, physician assistants, quality professionals, social workers, spiritual care givers, etc.

Module Fees

The module fee is $125 for members and $225 for non-members. There is an additional $25 fee for requesting CE/CME credits. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($125 + $25). 

Late Registration Information

Please note: Due to administrative constraints, if you register after the course begins, there is a late fee of $25. 

Registration Cancellation Policy

All cancellation requests must be submitted in writing to conferences@nhpco.org. A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.