Building Emotional Intelligence

September 18 – October 16 (4 weeks)

CE/CME Credit Available: Nurse, Physician, and Certificate of Participation for Non-physician Healthcare Professionals

Emotional Intelligence provides the opportunity for you to evaluate your emotional intelligence in your management role as well as to learn new strategies for creating a more emotionally intelligent work environment. This online module also offers an opportunity to become part of the ongoing learning community that is part of the Hospice MDP.

Module Objectives

Upon completion of this module, participants will be able to:

• • • Discuss the role and importance of emotional intelligence as it relates to hospice managers; 
    • Discuss the four core skills of emotional intelligence: self-awareness, self regulation, other-awareness and effective relating; 
    • Identify emotional triggers that affect hospice manager performance; 
    • Demonstrate use of the “pause intervention” to regulate emotionally charged responses; 
    • Describe a method for shifting a potentially destructive encounter into an effective encounter 

The module will be instructor-facilitated and is conducted online over a period of four weeks. During this time, you will read online articles, complete assignments, develop solutions to case studies, and take part in ongoing online discussions. You can expect to spend 2 – 4 hours per week in these activities. Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.

Joel Fry, MSW, LISW
Joel Fry, MSW, LISW received his Bachelor of Arts from Simpson College and his Master of Social Work and Aging Studies Certificate from the University of Iowa School of Social Work in Iowa City. While at the University he was awarded the American Cancer Society Training Grant in Clinical Oncology and this is where he began his therapy work with cancer patients.

Joel was a social worker with Hospice of Central Iowa in West Des Moines, Iowa from June of 1999 until October 2001. He provided a wide range of services to patients and families including grief and loss counseling and emotional and spiritual support at the end of life. In October of 2001 Joel was named the Metro Team Director for Hospice of Central Iowa and joined the leadership team. As the director he supervised nearly 30 clinicians and provided leadership for a team with an average daily census of nearly 100 patients. Joel served as the Metro Team Director until May of 2006. Taking his compassion for the highest quality end of life care, Joel joined Weatherbee Resources in April of 2006. Also, in 2006 Joel joined the National Hospice and Palliative Care Association’s team of faculty for their Manager Development Program. He teaches this program throughout the United States.

In November of 2005 Joel and his wife Heather founded Team Restoration Ministries. He is the President of Team Restoration Ministries; a ministry designed to strengthen marriages in Central and Southern Iowa. Team Restoration Ministries partners with local churches to provide therapy services, conferences, and teaching on marriage and family related topics.

Joel teaches and lectures throughout the United States on a variety of end of life and marriage topics. Joel has served as part-time faculty at Simpson College, where he taught a variety of social science courses. He has also served as adjunct faculty at The University of Iowa School of Social Work where he taught end of life curriculum to graduate students.

Joel was first elected to the Iowa House of Representative in 2010 and continues to serve the State of Iowa as a State Representative. He has served as Vice Chair of the Resource Committee. Assistant Majority Leader, House Majority Whip, Chairman of the Human Resources Committee and is currently chair of the Health and Human Services Budget. He is currently a member of the Education Committee, Public Safety Committee, Human Resources Committee, Health and Human Services Budget Subcommittee and the Appropriations Committee. He has worked extensively on mental health redesign and is seen in his caucus as a resource on numerous health and human service related issues. He is blessed to represent the people from the great state of Iowa and most specifically those from South Central Iowa.

Most importantly Joel married his college sweetheart in 2000 and together they have 9 children.

Please note: if you have taken prior online MDP courses, the course completion requirements have changed. For successful completion of the module, all participants must now complete all forums with a minimum grade for each forum of 80% or higher. In addition, all participants must complete the Course Assessment (exam) with a minimum passing grade of 80% and complete the course evaluation. A Certificate of Course Completion towards the Level II Designation of the Hospice Manager Development Program is then awarded along with CE/CME credit for nurses, physicians, and healthcare professionals who have requested this in advance. If you have any questions, please contact the course faculty for clarification.

In support of improving patient care, the National Hospice and Palliative Care Organization (NHPCO) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

To receive CE/CME credit, each participant must complete each module in sequence; partial CE/CME credit is not available. Each participant must watch all module videos, review the references and resources provided, evaluate the overall course, and request CE/CME before the expiration of their registration.

Available Credit

• • • 8 AMA PRA Category 1 Credit(s)TM
    • 8 Non-Physician participation hours for completing an AMA PRA Category 1 Credit(s)TM designated activity
    • 8 Nurse Contact Hours

CNE Credit Designation Statement
NHPCO designates this live activity for 8 nursing contact hour(s). Nurses should claim only the contact hours commensurate with the extent of their participation in the activity.

CME Credit Designation Statement
NHPCO designates this live activity for 8 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other those above may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate this activity was certified for AMA PRA Category 1 Credit(s)TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

The module fee is $150 for members and $250 for non-members.

Late Registration Information

Please note: Due to administrative constraints, if you register after the course begins, there is a late fee of $35.

Registration Cancellation Policy

All cancellation requests must be submitted in writing to conferences@nhpco.org. A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.

5 – 9 registrants from the same organization and for the same course offering receive a 10% discount

10+ registrants from the same organization and for the same course offering receive a 20% discount

Contact conferences@nhpco.org with participant names and emails to register a group.