MDP Foundational Course

September 26 – November 7, 2022 (6 weeks)

CE/CME Credit Available: Nurse, Physician, and Certificate of Participation for Non-physician Healthcare Professionals

Module Description

The Foundational Course is the first step in a multi-level developmental program for new and aspiring hospice managers. Starting with the enduring and important values that uphold the provision of hospice and palliative care, the course provides information about hospice regulations and standards, includes a leadership assessment and model to help managers determine employee’s needs, helps develop critical thinking skills in the hospice manager, and teaches strategies to employ during interviewing, coaching, feedback, and evaluation processes.

Participants will watch pre-recorded content videos, complete reading materials, and engage in live online video discussions.

Please note that the number of credits and live class time are subject to change.

Module Objectives

After completing this module, participants will be able to:

      • Describe a values-based approach to management and leadership
      • Determine the hospice manager’s role in compliance and accountability
      • Assess individual leadership styles and adaptability
      • Discuss the relationship between your “style” as a manager and problem solving and outcomes
      • Define, explain, and identify keys to the effective use of behavioral interviewing, feedback, coaching and performance appraisal

Module Structure

The module will be instructor-facilitated and is conducted online over a period of six weeks. During this time, you will read online articles, watch videos, complete assignments, develop solutions to case studies, take part in and participate in a weekly, live online session. You can expect to spend 2 – 4 hours per week in these activities. Participants will determine their own schedules for completing the on-demand course work, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you complete all pre-recorded content, participate in weekly assignments and in the weekly, live discussion.

Live Class : To be determined 12 weeks prior to the class. The 90 minutes live online class is typically held Tuesdays, Wednesdays, or Thursdays between 11:00 a.m. and 4:00 p.m. ET.

      • Orientation – September 30
      • Week 1: Values-Based Hospice Leadership – October 7
      • Week 2: Problem Solving and Decision Making – October 14
      • Week 3: Applying the Situational Leadership Model – October 21
      • Week 4: Interviewing, Coaching, Feedback, and Evaluation Skills – October 28
      • Week 5: Regulations and Standards for Hospice Managers – November 4


Joel Fry, MSW, LISW (main instructor)
Joel Fry, MSW, LISW received his Bachelor of Arts from Simpson College and his Master of Social Work and Aging Studies Certificate from the University of Iowa School of Social Work in Iowa City. While at the University he was awarded the American Cancer Society Training Grant in Clinical Oncology, and this is where he began his therapy work with cancer patients.

Joel was a social worker with Hospice of Central Iowa from June of 1999 until October 2001. He provided a wide range of services to patients and families including grief and loss counseling and emotional and spiritual support at the end of life. As the Metro Team Director, he supervised nearly 30 clinicians and provided leadership for a team with an average daily census of nearly 100 patients. Joel served as the Metro Team Director until May of 2006.

In November of 2005 Joel and his wife Heather founded Team Restoration Ministries. He is the President of Team Restoration Ministries, a ministry designed to strengthen marriages in Central and Southern Iowa.

Joel lectures throughout the United States on a variety of end of life and marriage topics. Joel is part-time faculty at Simpson College, where he teaches a variety of social science courses. He is also adjunct faculty at The University of Iowa School of Social Work where he teaches in the end-of-life curriculum to graduate students. Joel was elected in 2010 to the Iowa House of Representatives from Iowa’s 95th district. 

Jennifer Kennedy, EdD, MA, BSN, RN, CHC (Recorded Content: Regulations and Standards for Hospice Managers)
At the time of recording, Dr. Jennifer Kennedy is the Senior Director of Quality & Regulatory for the National Hospice & Palliative Care Organization and has been with the organization since 2006. She has more than 30 years of experience as a leader and nurse in diverse healthcare settings and has worked in hospice and palliative care for the last 18+ years. She has a bachelor’s degree in nursing, a dual master’s degree in health education and case management, and a doctoral degree in health care education and policy and is a certified healthcare compliance professional.  Jennifer is the lead for the NHPCO hospice quality program and interacts with CMS and their contractors related to hospice regulatory and quality issues. She serves on the National Quality Forum’s MAP Post-Acute Care/Long-Term Care Workgroup, the 2020 National Quality Partners™ (NQP™) Leadership Consortium, and the Joint Commission’s Home Care Accreditation Advisory Council. She also a member of the ANA’s national palliative nursing task group and is a U.S. representative for the UK’s St. Christopher’s Hospice Celebrating Palliative Care Nursing in 2020 Project. Jennifer serves as faculty at national and state conferences, writes articles for trade journals, contributes to health care publisher materials, and develops education and resources for hospice and palliative care providers. Jennifer also teaches Graduate Health Science courses at the University of Indianapolis.

Module Requirements

Please note: For successful completion of the module, all participants must complete all required videos and reading, all live online classes, and complete the course evaluation. A Certificate of Course Completion towards the Level I Designation of the Hospice Manager Development Program is then awarded along with CE/CME credit for nurses, physicians, and healthcare professionals who have requested this in advance. If you have any questions, please contact the course faculty for clarification.

CE/CME Credit

Continuing education credit is available for nurses, physicians and healthcare professionals who complete this module and pay required fees (see Module Fees) for continuing education.

Nurse: NHPCO is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 14 contact hours. Nurses should only claim the contact hours commensurate with the extent of their participation in the activity.

Physician: NHPCO is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 14 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the sessions attended that were certified for physician credit (AMA PRA Category 1 Credit(s) TM). It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, counselors, physician assistants, quality professionals, social workers, spiritual care givers, etc.

Module Fees

The module fee is $599 for members and $699 for non-members. There is an additional $25 fee for requesting CE/CME credits. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($599 + $25).

Group Discount
5 – 9 registrants from the same organization and for the same course offering receive a 10% discount
10+ registrants from the same organization and for the same course offering receive a 20% discount

Contact with participant names and emails to register a group.

Late Registration Information
Please note: Due to administrative constraints, if you register after the course begins, there is a late fee of $25.

Registration Cancellation Policy
All cancellation requests must be submitted in writing to A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.