Please ensure your organization meets hardware, software and bandwidth requirements well in advance of the Virtual Conference; consult with your IT staff or consultant to ensure you are ready and available to access all elements of the event before it begins.

Step 1: Browser Tests

Please take the following browser test for the Plenary Sessions (Slides/Video/Audio):

Step 2: Please take the following browser test for concurrent sessions (Slides/Audio only):

Browser Test: All Event Center users/viewers must access the meeting with an HTML 5 supported web browser.  To confirm if you are ready to participate in a web meeting, please take the browser test:

Below are more specific user requirements for the EventCenter web technology.

Minimum System Requirements:

2.0Ghz Processor or faster

2 GB RAM (Greater than 2 GB recommended)

Minimum Browser Requirements: 

Browser must support HTML-5. To detect your browser version, run 

Windows 7 or later

Mac OS X 10.9 or later

Chrome 60 or greater

Firefox 52 or greater

Edge 14  or greater

Safari 10 or greater

iOS 10 or greater

Internet Explorer 11

IP Addresses and Ports to Allow for HTML5: port 80, 443 (web and audio) port 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio)

Other Recommendations

It is recommended that you use a PC or MAC with an updated Internet Browser.

Make sure you have pop-ups blockers disabled in your Internet browser settings.

Make sure that your internet browser is Active X enabled.

Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.

We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.

Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

Need Further Technical Assistance?

Please send an email to or call our Customer Support Team at 800-274-9390