Saturday, November 2 and Sunday, November 3; 8:30 am – 5:00 pm

Hospice Manager Development Program’s Foundational Course

Kathy City, MA, BS, RN, LNC, Sagacity Services, Oldsmar, FL
N. Joel Fry MSW, LISW, Team Restoration Ministries, Osceola, IA
Jennifer Kennedy, EdD, MA, BSN, RN, CHC, National Hospice and Palliative Care Organization, Alexandria, VA

The Hospice MDP Foundational Course is the first step in a multi-level developmental program designed to develop competent and confident hospice managers that can effectively manage the complexities in the hospice organization. This hospice-specific and comprehensive management program helps new and developing managers develop the skills they need to meet the challenges and changes they face in managing programs, systems and people. Starting with the enduring and important values that undergird the provision of hospice and palliative care, the course provides information about hospice regulations and standards, includes a leadership assessment and model to help managers determine employee’s needs,  helps develop critical thinking skills in the hospice manager and teaches strategies to employ during interviewing, coaching, feedback and evaluation processes.

Extensive materials and resources are provided during the classroom experience, and managers have ample opportunity to collaborate and learn from their peers. Following this course, additional in-person and online learning opportunities are provided to ensure managers’ ongoing professional development. For more information about the Hospice MDP, visit

The Hospice MDP Foundational Course provides five modules:

      • Values-Based Hospice Leadership
      • Regulations and Standards for Hospice Managers
      • Applying the Situational Leadership® Model
      • Critical Thinking and Decision-Making
      • Interviewing, Coaching, Feedback and Evaluation Skills

Join new and developing hospice managers colleagues for an intensive two days of learning that will result in a wealth of practical skills and tools you can apply directly and immediately upon your return to your workplace! Breakfast, lunch and afternoon refreshments are included.

Learning Outcomes:

      • Describe a values-based approach to management/leadership
      • Determine the hospice manager’s role in compliance and accountability
      • Assess individual leadership styles and adaptability
      • Discuss the relationship between your “style” as a manager and problem solving and outcomes
      • Define, explain and identify keys to the effective use of behavioral interviewing, feedback, coaching and performance appraisal

Hospice Manager Development Program Agenda