All webinar purchases include a MP4 recording at no additional cost. Recordings for current and past webinars can be purchased individually through NHPCO’s Marketplace and can be used for In-service training. Recordings cover a variety of topics including: Supportive Care, Interdisciplinary Team, Community-Based Palliative Care, Quality, Regulatory & Compliance, Veterans, and Clinical. Note: Participation in the live webinar is required to obtain Continuing Education credit.

Virtual Memorials and Specialty Programming – Jan. 13 (Interdisciplinary Team, Interdisciplinary Team & Supportive Care)
The Tools We Use: Practical Application of the Core Screening Tools Grab & Go Toolkit – Jan. 27 (Community-based Palliative Care)
Transforming Serious Illness and End of Life Care in America – Feb. 10 (Innovation)
Hospice Survey Readiness and Response – Feb. 24 (Regulatory & Compliance)
Drug Diversion and Workplace Violence – March 17 (Quality)
Artfully Deprescribing and NHPCO Toolkit – March 31 (Clinical)
End of Life Doulas & Supporting the Interdisciplinary Team – April 14 (Interdisciplinary Team, Interdisciplinary Team & Supportive Care)
Medicare 2022: Palliative Care Update
April 28 (Community-based Palliative Care)
Communication with caregivers – a significant component to driving successful outcomes – May 12 (Innovation)
Regulatory Lessons Learned from One Family’s Experience
– May 26 (Regulatory & Compliance)
Equitable and Inclusive Hospice Care for Sexual and Gender Minorities: A Quality Imperative
June 9 (Quality)
Optimizing Telemedicine Palliative Care (Clinical)
NHPCO & AAHPM 2022 Diversity, Equity, and Inclusion Webinar Series
– July 7
Providing Whole Person Care: The Role of Social Work – July 14 (Interdisciplinary Team, Interdisciplinary Team & Supportive Care)
Using Data to Drive Decisions
– July 28 (Community-based Palliative Care)
Occupational Therapy in Hospice Care – August 11 (Innovation)

Virtual Memorials and Specialty Programming

It is evident that virtual services will still be in use long after the pandemic. This webinar delivers virtual programming ideas from memorial services to special events that can enhance your bereavement support program and enrich the lives of attendees.

Learning Outcomes:

Upon completing this session, participants will be able to:

      • Name a variety of platforms and tools to provide virtual services.
      • Identify specialty programs to augment your traditional grief support offerings using music, mindfulness, and expressive arts.
      • Explore the concept and importance of the “Languages of Grief” to inform program development.

Purchase Webinar Recording

The Tools We Use: Practical Application of the Core Screening Tools Grab & Go Toolkit

With the publication of the Grab & Go Toolkit, both palliative care clinicians and specialists have the most commonly used palliative care screening tools at their fingertips.  But once you have screened, what comes next?  Have you wondered how to share the results of these screening tools after you have used them, or are you curious as to how to talk about these tools with executives at your organization?  Join us during this webinar as NHPCO faculty discuss practical suggestions for how to talk about the Core Screening Tools with a variety of stakeholders in patient care: internal colleagues, external referral sources/specialists and members of the c-suite

Learning Outcomes:

      • List the most commonly used palliative care screening tools
      • Explain the importance of each of the various tools
      • Describe how the tools can be utilized with various stakeholders: internal colleagues, external colleagues/referral sources, c-suite leaders

Purchase Webinar Recording

Transforming Serious Illness and End of Life Care in America

In this webinar faculty will share the findings of the Transforming Serious Illness and End of Life Care in America paper. Faculty will review how the holistic model has historically created value and explain how challenges of providing hospice services and the ongoing trends have reshaped the delivery of end-of-life care in the United States. Learn how innovators are translating the value of hospice’s holistic care outside the hospice benefit and leave with recommendations on how to move forward.

Access the corresponding paper, Transforming Serious Illness and End of Life Care in America, in NHPCO’s Press Room.

Learning Outcomes:

      • Understand the history of hospice and the changes in serious illness and end-of-life care that are happening today
      • Understand elements of the new payment models
      • Gain knowledge of ventures and partnerships available for hospices
      • List examples of how the workforce informs the future of hospice and serious illness care

Purchase Webinar Recording

Hospice Survey Readiness and Response

The hospice survey process is changing.  CMS has designated particular Conditions of Participation for surveyor focus and later this year, surveyors will begin recommending penalties for some deficiencies found on surveys.  Now is the time to prepare, to learn about the new survey process, to hear from a hospice who has been preparing for their next survey, and to hear more about the resources NHPCO has just released to support providers in the survey readiness process.

Learning Outcomes:

      • Describe 3 conditions of participation that have been designated as high priority for surveyors.
      • List 4 of the enforcement remedies surveyors will use when a hospice has a serious deficiency or deficiencies.

Purchase Webinar Recording

Drug Diversion and Workplace Violence

Health care has become more complex in the last year due to the pandemic, and life in general. Now, more than ever, it is crucial for hospice providers to pay attention to risk situations in the home, specifically drug diversion and workplace violence as they can impact delivery of patient care and patient, family, and staff safety. This webinar will identify risks, strategies for mitigation, and maintaining safety for all.

Learning Outcomes:

      • Discuss the ongoing Opioid Crisis and its impact on home care and other healthcare providers
      • Discuss regulatory impact related to drug diversion in homecare
      • Describe workplace violence
      • Discuss strategies to address workplace violence in home  healthcare

Purchase Webinar Recording

Artfully Deprescribing and NHPCO Toolkit

The Hospice Medication Deprescribing Toolkit supports patient care by documenting specific to particular classes of medications that can assist hospice agencies when evaluating if medications could be continued or deprescribed. Once you have determined which medications to deprescribe, how do you communicate that information and to whom? Join us during this webinar as NHPCO faculty discuss how to use the toolkit to make deprescribing decisions and why a collaborative communication approach with the interdisciplinary team is important when working with a patient’s family. Faculty will explain how to use the toolkit and role play how to communicate deprescribing chronic maintenance medications.

Learning Outcomes:

      • Describe how the toolkit can be utilized in the decision-making process for deprescribing.
      • Facilitate communication amongst the interdisciplinary team to understand the decision process for deprescribing and compliment family communication.

Purchase Webinar Recording

End of Life Doulas & Supporting the Interdisciplinary Team

Join members of the NHPCO End-of-life Doula Council for this interactive and informative webinar on how End-of-Life Doulas are an integral part of the interdisciplinary team. Doulas are a fast-growing profession of innovative, community-based, lay caregivers complement both palliative care and hospice teams and help to improve the lives, and deaths, of those they serve. In this era of workforce issues, learn how doulas can be a cost effective complement the interdisciplinary team you already have in house.

Learning Outcomes:

      • Describe how the services end-of-life doulas offer are the same as, different from, and collaborative with the hospice or palliative care interdisciplinary team.
      • List ways end-of-life doulas can compliment the interdisciplinary care team.

Purchase Webinar Recording 

Medicare 2022: Palliative Care Update

Several Part B 2022 fee schedule changes impact palliative care providers billing and payment, the range of services that may be provided, and are a call to tighten up compliance programs to avoid losing Medicare billing privileges.  Join us as Jean Acevedo walks us through new remote monitoring services, enhanced Medicare billing privileges enforcement, a major change to Split/Shared Visits, and more.  This will be an information-packed hour you don’t want to miss.

      • Distinguish between remote physiologic and remote therapeutic monitoring
      • Understand when a split/shared visit can be reported
      • Develop a plan for routinely checking the OIG’s exclusion list to avoid revocation of Medicare billing privileges.

Purchase Webinar Recording 

Communication with caregivers – a significant component to driving successful outcomes

Effectively making a connection and aligning on expectations with caregivers will lead to a more amicable experience. From language choice to active listening, learn how to improve communication with caregivers to drive successful outcomes.

Learning Outcomes:

      • Gain a better understanding of the caregiver experience to deepen connection and deliver effective care.
      • Learn how to improve communication with caregivers to drive successful outcomes.

Purchase Webinar Recording 

Regulatory Lessons Learned from One Family’s Experience

Join the faculty as they decode the regulatory mishaps from one family’s hospice experience. Participants will watch a family member describe their hospice experience and determine which aspects of the hospice staff’s discussion and instruction to the family are different from the Hospice Medicare regulations. After viewing the video, faculty will point out regulatory fact versus myth and provide teachable moments to the audience.

Learning Outcomes:

      • Determine fact versus myth for hospice Medicare compliance from the family’s hospice experience.
      • Recognize the impact of misinformation on family and caregiver’s hospice experience.
      • Identify ways to use this video and fact versus myth handout for new staff orientation and in-service education.

Purchase Webinar Recording 

Equitable and Inclusive Hospice Care for Sexual and Gender Minorities: A Quality Imperative

Whether we realize it or not, all hospices care for LGBTQ+ patients. And treating everybody the same does not foster individualized, compassionate end-of-life care. Hospice organizations are called on to recognize the unique challenges sexual and gender minority people face in healthcare settings, and to strive to build the trust of these communities. We must make organizational changes at multiple levels, as part of an ongoing quality improvement plan, to demonstrate our commitment to equitable, inclusive LGBTQ+ care. This presentation will address how to make your hospice a safe place for LGBTQ+ people to be their authentic selves as they travel their unique end-of-life journey.

Learning Outcomes:

      • Recognize the challenges sexual and gender minority (SGM) people face in healthcare settings.
      • Implement organizational practices and communication skills that build trust with LGBTQ+ people.
      • Formulate mechanisms to collect, document, and communicate sexual orientation and gender identity (SOGI) data across interdisciplinary teams.

Purchase Webinar Recording 

Optimizing Telemedicine Palliative Care

In this webinar, faculty will share their experience and the challenges of integrating outpatient telemedicine services in a palliative medicine inpatient practice. With advancing technology and easy access to information, people expect health care to be equally easy and accessible. Telemedicine allows clinicians to be in touch with the patients and to resolve complex issues through these interactions. This helps to improve patient outcomes, lower cost, and easily reach a community in their own setting. Come learn how one practitioner uses telehealth to improve the patient experience.

The webinar will conclude with an update on the omnibus spending package and the extension of the flexibility for hospices to use telehealth to meet the requirement for a face-to-face visit for recertification of eligibility for an additional 151 days after the end of the COVID-19 Public Health Emergency (PHE).

Learning Outcomes:

      • Describe how to optimize telemedicine encounter with patient, making it professional and compassionate.
      • Illustrate ways to create room for new ideas to germinate to innovate and expand these services in novel ways.

Purchase Webinar Recording 

NHPCO & AAHPM 2022 Diversity, Equity, and Inclusion Webinar Series – July 7

NHPCO and AAHPM are partnering on a complimentary two-part webinar series designed to provide practical cases and tools to advance diversity, equity, and inclusion.

Our world is reshaping before our eyes

      • What have we learned from patients and families that improved our patient-centered care and DEI focus?
      • How do you respond if treated disrespectfully by a patient or family-member?
      • How do we acknowledge and recover when we offend a patient, family-member, or colleague?
      • How do we measure success?
      • How do we enhance the communication between administrative and clinical teams?
      • How do we improve the patient and family experience?
      • How do we continue to connect to purpose?

We all have stories, some good and some not so good. This webinar series will feature candid, authentic conversations around real world diversity, equity, and inclusion experiences from your peers. The first webinar will provide learners with definitions and level-setting information needed to pursue diversity, equity, and inclusion within their organizational culture – through roleplaying, storytelling, and sharing of experiences. Two weeks later, join the panel for examples of how organizations are using diversity, equity, and inclusion tools and resources to address and change cultures. Each webinar will include tangible next steps and actions you can take to be a champion for health equity and the opportunity to chat with faculty after the formal webinar has concluded. 

Exploring Multiple Perspectives

Content will include both clinical and programmatic perspectives creating an opportunity for the interdisciplinary team to explore each unique viewpoint and how they intersect.

Join your interdisciplinary peers to explore the numerous ways hospice and palliative care is transforming diversity, equity, and inclusion. 

Learning Outcomes

At the completion of these webinars, participants will be able to:

      • List two or more key challenges in the development and delivery of diversity, equity, and inclusion within hospice and palliative care programs;
      • Identify strategies to enhance leadership and staff engagement with diversity, equity, and inclusion initiatives into everyday practice;
      • Describe two or more practical solutions on how diversity, equity, and inclusion transform patient outcomes in hospice and palliative care.

Watch the Webinar Recording 

Providing Whole Person Care: The Role of Social Work

This presentation will use the framework of specialists and generalists to highlight ways in which social workers provide specialist psychosocial care and resource support on hospice and palliative care teams. Key social work training and approaches will be reviewed as well as examples of how social work skills can be integrated into the interdisciplinary team in providing hospice and palliative care to the whole person, which includes the patient and family system. Social workers can be used strategically on interdisciplinary teams to problem solve concerns with coping, resources, and family dynamics which supports the team’s overall goals of care.

Learning Outcomes:

      • Name 1 social work specific approach to patient and family care
      • Identify 1 way that social workers can be used in conjunction with other team member’s roles or interventions
      • Understand the framework of generalist vs specialist supports for the members of the interdisciplinary team

Watch the Webinar Recording 

Using Data to Drive Decisions

Promoting a culture of quality and delivery of high-quality palliative requires understanding what data to collect, how to understand the data you are collecting, and what action is needed to continuously improve the quality of care being served.  During this session, we will discuss this spectrum and how the Palliative Care Quality Collaborative implements standards across these three areas to foster high-quality palliative care.

Learning Outcomes:

      • Provide an overview of the spectrum of quality data, reporting, and improvement practice that promotes a culture of quality.
      • Discuss best practices in capturing and reading data, as well as a QI structure to turn data into care improvement.

Purchase Webinar Recording

Occupational Therapy in Hospice Care

Learn about the innovative Occupational Therapy program at Providence Hospice Ministries in Washington state. The faculty will share the benefits, clinical and operational, of having an occupational therapist as part of the hospice interdisciplinary team. Faculty will provide practical tips on how Providence Hospice approaches therapy for other programs to emulate.

Learning Outcomes:

      • Understand the Medicare Condition of Payment for hospices to provide rehabilitation therapy services.
      • Recognize the benefits of employing Therapists as part of the hospice interdisciplinary team versus contract services.
      • Identify the benefits of having an OT versus other therapy disciplines.
      • Know the role and benefits of occupational therapy in end-of-life care.

Purchase Webinar Recording