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Engagement, Every Step of the Way: Successfully Leading Change in a “Do More With Less” World

Vicki Hess, RN, MS, CSP

Imagine a workforce full of empowered employees and motivated managers who deliver outstanding service to internal and external customers, and provide exceptional quality and safety results. Sound too good to be true in these topsy-turvy times?

If you are looking for evidence-based strategies for moving your team, department, division or entire organization toward full engagement, then join Vicki Hess for this practical, interactive, real-world, workshop. You’ll want to be sure to return home energized to kick-up engagement and enjoy some of these “sounds too good to be true” outcomes!

Learning Objectives:

  • Role model a state of high engagement - with several specific ideas for re-energizing themselves
  • Spread the engagement message to their team(s) - with 3 exercises to take back to staff
  • Create a lasting culture of engagement - with an exercise that builds a broader view of organization-wide beliefs and mindsets

Vicki Hess, RN, MS, CSP

 Vicki Hess works with healthcare organizations and associations nationwide to mitigate the root causes of disengagement. Vicki zeros in on what’s working (and what’s not) as she works with organizations and associations across the country to positively impact employee engagement. Her unique views on patient and employee engagement are evidence-based, relatable and real world. Vicki inspires by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake, she also brings the voice of the patient into her programs.

Vicki holds a BSN from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business. Vicki has been voted a TOP 5 Healthcare Speaker by Speaking.com for four consecutive years and has published articles in a number of healthcare publications.