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FEPC FAQs

What is the Family Evaluation of Palliative Care Survey (FEPC)? What information will the survey provide?  How do I get started using the FEPC survey?  Are FEPC reports available? Can all palliative care providers participate — even those which are not currently NHPCO members?  How can I find out more about FEPC?

 

What is the Family Evaluation of Palliative Care Survey (FEPC)? FEPC is a post-death survey that captures family members’ perceptions about the quality of the palliative care their loved ones received —whether that care was provided by a hospital-based consult service or by a hospice program offering palliative care.  The questions on the FEPC survey are based on those in the Family Evaluation of Hospice Care (FEHC) survey, with wording modifications appropriate to palliative care service delivery.

 

What information will the survey provide? The FEPC survey provides two basic categories of information.  The first is descriptive in nature and includes demographic information such as the patient’s age and primary diagnosis, and whether the patientexperienced symptoms such as pain, difficulty breathing, and anxiety. The second category encompasses aspects of quality of care delivery in areas such as care coordination, symptom management, and provision of information. These results are indicators for how well the palliative care program is performing and reflect areas that can be used for quality assessment and improvement activities.

 

How do I get started using the FEPC survey?

FEPC is in the public domain, so the survey may be downloaded and utilized for free.  To utilize FEPC:

  • Visit the FEPC page (www.nhpco.org/fepc) and select “FEPC Survey Materials.” 
  • Decide which version of the survey to use – the full version that includes optional questions or the core version. 
  • Begin mailing the surveys to family members of deceased patients. NHPCO recommends mailing the survey from one to three months following the patient’s death. When surveys are returned, enter the responses in the FEPC Performance Calculator for immediate results.

 

Are FEPC reports available?

The FEPC Performance Calculator, an Excel workbook, allows your hospice to calculate results automatically after you enter your raw data into the workbook.  The FEPC PErformance Calculator has ste-by-step instructions in the first tab.  All you will need to do is enter the responses in the Data Entry tab for each survey you receive.

The FEPC Performance Calculator automatically creates a visual summary and analysis of your data, which can be viewed in subsequent tabs (including domain performance, response frequency results, and patient and respondent demographics).

 

Can all palliative care providers participate — even those which are not currently NHPCO members?

Any program can use the survey and the FEPC Performance Calculator, which can be downloaded from the FEPC page.

 

How can I find out more about FEPC?

NHPCO maintains a dedicated email address for FEPC. Questions related to any aspect of the FEPC survey process should be sent research@nhpco.org.