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Hospice CAHPS® Survey: Using Measures to Assess and Improve Performance

December 19, 2017
2:00 – 3:00 pm ET

CE/CME Information

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Webinar Description

Hospice CAHPS® Survey measure scores will soon be included in Hospice Compare making it more important than ever for hospices to ensure that they are achieving the best CAHPS scores possible. It is essential for hospices to understand the link between performance on the measures and day-to-day hospice practice. Through a question and answer format, this Webinar will explore approaches to analyzing CAHPS measure scores for improvement opportunities and recognizing the key service delivery issues that impact the scores. 

Webinar Objectives

At the completion of this Webinar, participants will be able to:

  • Describe the CMS Quality Reporting Measures for both the Hospice Item Set (HIS) and the CAHPS Hospice Survey
  • Discuss the relationship of these data elements to daily clinical practice and hospice outcomes
  • Identify strategies for assessing and improving performance


Kimberly Skehan, RN, MSN

Kimberly Skehan is a Senior Manager with Simione Healthcare Consultants with over twenty five years of home health and hospice clinical, management, and consulting experience. Kim’s home health and hospice consulting experience includes startup, survey readiness and  follow up for state licensure and Medicare certification; due diligence; operations; program development; education and training; clinical audit, regulatory and reimbursement issues; survey readiness and follow up;  and development of quality assessment/performance improvement and corporate compliance programs. Kim has participated in Administrative Law Judge Hearings related to Medicare appeals, and has served as a state-approved Independent Nurse Consultant to monitor regulatory compliance issues for home health and hospice providers under Centers for Medicare and Medicaid Services Consent Orders. She also has acted as a liaison to state and federal regulatory agencies and legislators to facilitate collaboration regarding issues affecting the home care and hospice industry.

Carol Spence, PhD

Carol Spence is Vice President of Quality and Research at NHPCO and is responsible for NHPCO performance measurement development and implementation activities in addition to all other NHPCO research activities. Carol has many years of experience as a hospice nurse. She served on the National Board for Certification of Hospice and Palliative Nurses for six years and is past chair of the Examination Development Committee for the certification examination for advanced practice hospice and palliative nurses. Dr. Spence has experience in research design, and in developing, implementing and managing field research projects. She holds a doctoral degree from the University of Maryland School of Nursing and a Master of Science degree in mental health nursing.

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than counselor, nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.

Register today