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Integrated Care Management (ICM) Train-the-Trainer Series for Palliative and Hospice Care Professionals

NHPCO and Sutter Health are pleased to announce an Integrated Care Management Train-the-Trainer Series specifically designed for clinicians who care for the seriously ill and their families. Integrated Care Management (ICM) is a person-centered, evidence-based care delivery model that promotes patient/family-centric care for every patient/family, every time, and in every interaction. This new ICM Series focuses on the practices and tools needed to optimally care for the patient with an advanced illness, with an emphasis on communication, symptom management and supportive measures during palliative care and though end-of-life care.

Palliative care and hospice clinicians who want to re-energize their passion for their field will be equipped with the tools and competencies that facilitate meaningful relationships with their patients and families. They will learn how to deliver care that engages patients, identifies their care goals, reduces unnecessary healthcare utilization and promotes high patient and caregiver satisfaction. 

This Series is comprised of 8 live, one-hour interactive Webinars and 4 online, self-paced condition-specific modules that will solidify competencies for the successful implementation of the ICM model of care.

Live Webinars (8) Include:

  • Overview of patient engagement
    practices, including Wagner’s Care Model, Beryl
    institute/EIN research findings,
    and the Integrated Care Model
  • Motivational interviewing/working from
    ambivalence to patient action-planning/symptom
  • Interventions for patients/families with low health
    literacy and patient education best practices
  • Overview of effective transitions of care practices
    from hospital to palliative care to hospice care

Live Webinars (8) Overall
Learning Objectives:

  • Translate clinical and scientific knowledge
    of advanced disease care into improved patient care
  • Examine person-centered communication
    best approaches for patients and families facing life-threatening conditions
  • Assess and treat the most common
    physical symptoms of serious disease
  • Identify psychosocial distress and best treatments in advanced illness

Online, Self-Paced
Modules (4) Include:

Evidence-based guidelines
for condition/symptom management
in these specific content areas:

  • End-Stage Heart
    Failure Management
  • Advanced
    Diabetes Management
  • End-Stage
    COPD Management
  • Depression Management During Advanced Illness

Intended Audience:

  • Nurses,
    Nurse Practitioners/Advance
    Practice Nurses
  • Occupational Physical,
    and Speech Therapists
  • Social Workers
  • Chaplains

Train the Trainer Specialist Exam/Certificate

  • An Integrated Care Management Specialist Trainer certificate will be provided upon successful completion of all components of the Series (8 Webinars and 4 Online Courses), and successful completion (80% + Score) of an online exam.
  • Successful completion of the Series and examination provides authorization to train colleagues in your organization.
  • ICM Series slides, handouts and tools are provided to all participants upon successful completion of the Series and exam.

Continuing Education Credit: This ICM Train-the-Trainer Series provides 13 hours of credit upon completion of the Series (8 Webinars and 4 online courses) for the following disciplines:

  • Advanced Practice Nurses
  • Nurses
  • Nurse Practitioners
  • Occupational, physical and speech therapists (in states that accept California awarded CEUs)

The series was developed in collaboration with the National Hospice and Palliative Care Organization.

              Prior ICM Student Comments:

“Absolutely wonderful and I received a lot of very useful information to pass on to my peers and patients.”

“The ICM Series was excellent and has motivated me to be a better healthcare provider for my clients!” 

“I am very eager and excited to bring this program to our staff. The ICM material is so helpful and relevant to what we need to better help our patients and caregivers in the home setting. Thank you very much.”

“ICM is just what we need, as it is in line with healthcare reform-driven goals! I love this, and I can't wait to roll it out to our organization.”

“This is an excellent program, and the instructors are obviously experts who apply the teachings!”

Common Questions:

  • How is the series structured? The Series includes 8 live, one-hour interactive Webinars and 4 online self-paced modules. Webinars are live and require participation on specific dates at specific times. Online self-paced modules can be taken anytime 24/7.
  • Is this course different from the ICM course taught by the Sutter Center for Integrated Care at Sutter Health (Instructors: Hennessey and Suter) or by Penta Health in the past? This course teaches the same ICM principles and practices but has been augmented to include a robust focus on care of the seriously ill patient/family, along with tools to use with this specific population.
  • What materials and tools are provided? Handouts and tools for each component of the Series are provided for students to download and print.

2019 Program Information/Dates and Fees:

Webinar Dates (8): January 16 and 30;
February 13 and 27;
March 13 and 27;
April 10 and 24, 2019 (every other Wednesday)

Webinar Time: 12:00 – 1:00 pm ET

Program Fee for NHPCO Members and Sutter-Affiliated Participants: $400; Others: $800

Space is limited to 50 participants