Course Description

This session was originally presented at NHPCO’s 2013 Virtual Conference ‘Loss, Grief and Bereavement: Helping Patients, Families and Communities.’ Utilizing NHPCO’s Guidelines for Bereavement Care in Hospice, this presentation will equip the novice bereavement professional with the tools and resources to build a sound bereavement program. These tools will include an awareness of bereavement standards, assessment instruments, care planning basics, program evaluation and quality improvement.

CE/CME Offered
CE/CME Credit Available: Nurse

1.0 hours


  • Describe the rationale for a Medicare certified hospice bereavement program
  • Identify the key components of a successful bereavement assessment
  • Describe the key components of a bereavement plan of care

Subject Matter Expert

Robin Fiorelli, LCSW

Robin Fiorelli is Senior Director of Bereavement and Volunteer Services for VITAS Innovative Hospice Care®. Robin develops, implements and promotes VITAS’ volunteer and bereavement services nationwide.

Robin joined VITAS in 1993 as a social worker for the San Diego program. She was promoted to team manager in San Diego, then to psychosocial services consultant. Robin was promoted to her current position in 2003. She speaks on grief and psychosocial issues across the country and has authored articles and books on these topics.

Robin also serves as liaison between the Foundation for Hospices in Sub-Saharan Africa (FHSSA) and VITAS’ 23 partnerships. She is also currently on the FHSSA Board of Directors.

Robin received the national VITAS Award for Excellence in Management, has been named to VITAS’ Leadership Council and won the National Association of Social Workers Social Worker of the Year Award for the San Diego chapter. She is a past member of the NHPCO bereavement professional steering committee and a current member of NHPCO’s ethics committee. She also provides support and education to VITAS’ program ethics committees.

Robin earned a bachelor’s degree in psychology and a master’s degree in social work at the University of California, Berkeley. She is a licensed clinical social worker in the state of California.

Terry Ray, MA, NCC, LCPS

Terri has been with Gaston Hospice since 1995 and has served many roles within berevement and the hospice leadership team. She has been instrumental in establishing a reimbursement process for the community grief counseling program and developed a much desired internship placement site for masters level counseling interns.

Planners: Barbara L. Bouton, MA, FT, and Jennifer Kennedy, MA, BSN, RN, have no relevant financial relationships to disclose. Faculty: Robin Fiorelli, LCSW and Terry Ray, MA, NCC, LCPS have no relevant financial relationships to disclose.


In order to complete this online activity, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have access to the course for 90 days from the date of purchase.


NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. NHPCO designates this enduring material for a maximum of 1.5 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.


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