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Advance Directives and Other Difficult Conversations – The Social Work Role in Palliative Care

Title: Advance Directives and Other Difficult Conversations – The Social Work Role in Palliative Care with Sandy Jones‐McClintic, MSW, LCSW, ACHP‐SW

CE/CME Offered:

CE/CME Credit Available: Nurse and Physician

Member Price: $105.00
Non-Member Price: $210.00

Payment Options:

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Length: 1.0 hours
This session was originally presented at NHPCO’s 2014 Virtual Conference 'Hot Topics in Palliative Care.' There are some basic principles of communication that, if understood, can make having "difficult" conversations a little easier. Most clinicians have experienced those inevitable times when they either fear to communicate or fail to successfully communicate with a client. This session will look at those awkward, often anxiety-producing, relationship moments and consider ways to make them less stressful by using the tools of self-awareness and self-accountability; active listening; kindness, respect, clarity and honesty; and client-centered, strengths-based practice.  Discussion will include challenges such as talking about dying; problem-solving related to decline and the need for a higher level of care; and making important decisions on Advance Directives and final arrangements.


  • Identify verbal and non-verbal communication elements that create safety, rapport and open dialogue that support honesty and accountability
  • Understand how to better recognize and manage conversations that hold the potential for risk or difficulty
  • Apply these principles to specific examples in the work environment with clients

Sandy Jones-McClintic, LCSW, ACHP-SW

Sandy Jones-McClintic is currently serving as the Chair for the Social Work Section of the National Council of Hospice and Palliative Professional (NCHPP). She has worked with elderly, chronically and terminally ill patients for much of her adult life. For the past 14 years she has worked in hospice as a social worker (both field and inpatient), a bereavement coordinator and a staff educator. Sandy played a key role in the development of her national corporation, American Hospice's Service Excellence Initiative. She is currently working as the Bereavement Navigator with Hospice of Arizona.  Sandy received her degrees from the University of Iowa and Arizona State University and went on to pursue post-graduate studies in Organizational Culture and Development at ASU.

Disclosure: Planners: Barbara L. Bouton, MA, FT, and Jennifer Kennedy, MA, BSN, RN, have no relevant financial relationships to disclose.

Faculty: Sandy Jones-McClintic, LCSW, ACHP-SW has no relevant financial relationships to disclose.

Completion: In order to complete this online activity, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have access to the course for 90 days from the date of purchase.


Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 1.0 contact hour. Nurses should claim only the contact hour commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.


Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 1.0 AMA PRA Category 1 credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Certificate of Participation for Non-physician Healthcare Professionals: 
(Note: this is available only if CME for physicians is offered). For participants* whose disciplines are other than counselor, nurse, physician, and social worker, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form. *including bereavement professionals, finance professionals, physician assistants, spiritual care givers, etc.

Release Date: 11/19/2015
Course Review date:  11/19/2018 

Expiration Date:


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