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Cultural Competency and Grief

Title: Cultural Competency and Grief with Robin Fiorelli, LSW            

CE/CME Offered:

CE/CME Credit Available: Nurse, Physician, and Non-Physician Healthcare Professional Certificate

Member Price: $105.00
Non-Member Price: $210.00

Payment Options:

Add to Cart without CE/CME
Add to Cart with Nurse CE
Add to Cart with Physician CME credit
Add to Cart with Non-Physician Healthcare Professional Certificate

Length: 1.0 hours
This session was originally presented at NHPCO’s 2013 Virtual Conference 'Loss, Grief and Bereavement: Helping Patients, Families and Communities.' With the trend to increase hospice access to underserved communities, comes the importance of the hospice clinician’s understanding of the unique grief needs of individuals from a variety of cultural and ethnic backgrounds. Since we look at life through our own cultural lens and this lens has the potential to distort what we observe, we must first develop awareness of our own multi-cultural heritage and values related to grief. Next is awareness of how these values play a part in the relationship with the mourner. This session will then proceed to outline key characteristics of a culturally-competent clinician, including knowledge of death and mourning practices, verbal and non-verbal communication cultural differences, and finally, culturally- sensitive bereavement interventions.


  • Examine cultural influences on one’s grief process
  • Review concepts and interventions in providing culturally competent bereavement care
  • Examine three cultural group’s mourning practices

Robin Fiorelli, LCSW

Robin Fiorelli is Senior Director of Bereavement and Volunteer Services for VITAS Innovative Hospice Care®. Robin develops, implements and promotes VITAS’ volunteer and bereavement services nationwide.

Robin joined VITAS in 1993 as a social worker for the San Diego program. She was promoted to team manager in San Diego, then to psychosocial services consultant. Robin was promoted to her current position in 2003. She speaks on grief and psychosocial issues across the country and has authored articles and books on these topics.

Robin also serves as liaison between the Foundation for Hospices in Sub-Saharan Africa (FHSSA) and VITAS’ 23 partnerships. She is also currently on the FHSSA Board of Directors.

Robin received the national VITAS Award for Excellence in Management, has been named to VITAS’ Leadership Council and won the National Association of Social Workers Social Worker of the Year Award for the San Diego chapter. She is a past member of the NHPCO bereavement professional steering committee and a current member of NHPCO’s ethics committee. She also provides support and education to VITAS’ program ethics committees.

Robin earned a bachelor’s degree in psychology and a master’s degree in social work at the University of California, Berkeley. She is a licensed clinical social worker in the state of California.

Disclosure: Planners: Barbara L. Bouton, MA, FT, and Jennifer Kennedy,  MA, BSN, RN, have no relevant financial relationships to disclose.

Faculty: Robin Fiorelli, LCSW, has no relevant financial relationships to disclose.

Completion: In order to complete this online activity, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have access to the course for 90 days from the date of purchase.
CE/CME Info:


Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.                      
NHPCO designates this enduring material for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.


Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 1.0 AMA PRA Category 1 credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: 
For participants* whose disciplines are other than counselor, nurse, physician, and social worker, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form. *including bereavement professionals, finance professionals, physician assistants, spiritual care givers, etc.

Release Date: 11/13/2015
Review date: 11/13/2018

Expiration Date:  


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