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Quality and Fiscal Metrics: What Proves Success?

Title: Quality and Fiscal Metrics: What Proves Success? With Kathleen Kerr             

CE/CME Offered:

CE/CME Credit Available: Nurse, Physician, Social Worker, and Non-Physician Healthcare Professional CE credit

Member Price: $105.00
Non-Member Price: $210.00

Payment Options: Add to Cart without CE/CME
Add to Cart with Nurse CE
Add to Cart with Physician CME credit
Add to Cart with Non-Physician Healthcare Professional Certificate
Length: 1.0 hours
This session was originally presented at NHPCO’s 2015 Virtual Event ‘Creating the Future of Palliative Care’. Measurement is key to ensuring the sustainability and growth of palliative care (PC) services. Program leaders need structure and process metrics that describe service scope and functioning, as well as outcome data that describe the impact programs have on patients and families, and on utilization and costs. This data needs to be gathered in a way that does not impose unsustainable data collection burdens on busy clinical teams. In this session we will explore a strategy for developing a meaningful feasible portfolio of PC metrics. Participants will review consensus recommendations regarding the core elements of PC to help program leaders assess the extent to which their services are aligned with national standards. We will then consider an approach to selecting structure, process and outcome metrics that can be used to demonstrate adherence to best practices, as well as impact on patient, social, utilization and cost outcomes


  • Identify a strategy for developing a portfolio of palliative care metrics
  • Discuss consensus recommendations regarding the core elements of palliative care
  • Determine how to select metrics that demonstrate best practices and impact outcomes

Kathleen Kerr

Kathleen Kerr is a health care consultant in private practice in Mill Valley, California. She has expertise in palliative care, quality improvement and program evaluation, with particular interest in assessing financial outcomes. Prior to launching her own practice, Ms. Kerr worked for more than a decade as a Senior Analyst in the Department of Medicine at the University of California, San Francisco, where she participated in educational, technical assistance and research efforts focused on quality, safety, medical education and palliative care. Currently, Ms. Kerr’s work is focused on developing sustainable models for community-based palliative care, with particular emphasis on evaluating the business case for such services. In addition to working with health systems, her work includes supporting several state-wide initiatives focused on promoting the development of quality community-based palliative care programs in California, as well as developing educational and technical assistance tools, including an on-line course, The Business Case for Palliative Care, offered through the California State University Institute for Palliative Care. She is a longtime member of the Award Committee for the American Hospital Association’s Circle of Life Award, which recognizes excellence and innovation in the delivery of hospice and palliative care across the care continuum. She holds a bachelor’s degree from the University of California, Berkeley. 

Disclosure: Planners: Barbara L. Bouton, MA, FT, and Jennifer Kennedy, MA, BSN, RN, have no relevant financial relationships to disclose.

Faculty: Kathleen Kerr has no relevant financial relationships to disclose.

Completion: In order to complete this online activity, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have access to the course for 90 days from the date of purchase.
CE/CME Info:


Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.                      
NHPCO designates this enduring material for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.


Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 1.0 AMA PRA Category 1 credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: 
For participants* whose disciplines are other than counselor, nurse, physician, and social worker, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form. *including bereavement professionals, finance professionals, physician assistants, spiritual care givers, etc.

Release Date: 11/25/2015
review date:  

Expiration Date:  


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