Course Description

Effectively managing transitions of care is a crucial, challenging part of palliative care and hospice practice. Transitions extend beyond geography to include the evolution of care goals and preferences, hand-offs among medical providers, and adjustments to the caregiving structure. Facilitating these transitions requires both an understanding of what the future may hold, as well as an appreciation for past and present experiences.

In this session, we will explore how effective communication enables the palliative care and hospice provider to work collaboratively with patients and families to “paint the picture” that reflects optimal quality of life in the setting of serious illness.

CE/CME Offered
No CE/CME Credit Available

1.0 hours


  • Formulate empathic responses (using “SAVE”) to the emotion that patients and families experience during care transitions
  • Use relationship-centered communication to elicit the patient and family’s experience of illness
  • Develop collaborative transition plans with patients and families that reflect the patient’s goals, preferences and unique life experience

Subject Matter Expert

Laura Shoemaker, DO, MS

Laura Shoemaker is a Palliative Medicine specialist at Cleveland Clinic. She was appointed Director of Palliative Medicine at Cleveland Clinic in February 2017. Dr. Shoemaker graduated from the Ohio University Heritage College of Osteopathic Medicine. She completed her Internal Medicine Residency and Palliative Medicine Fellowship training at Cleveland Clinic. She is board certified in Hospice and Palliative Medicine and Internal Medicine. Dr. Shoemaker is the holder if the Harry R. Horvitz Endowed Chair for Palliative Medicine, as well as an Assistant Professor of Medicine at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University and a Clinical Assistant Professor for the Ohio University Heritage College of Osteopathic Medicine. Dr. Shoemaker’s special interests include symptom management, relationship-centered communication, end-of-life care, narrative medicine, medical education, and business operations. She was born and raised in Northeast Ohio and resides there with her husband, 2 children, and beagle (Bosco).

Faculty: Laura Shoemaker, DO, MS has no relevant financial relationships to disclose. Planners: Barbara L. Bouton, MA, FT and Jennifer Kennedy, MA, BSN, RN, have no relevant financial relationships to disclose.


In order to complete this online activity and obtain CE/CME credit, participants must view the course in its entirety, correctly answer all case studies and quiz/test questions (as appropriate) and complete the evaluation. You will have 90 days to access this course from the date of purchase.


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Additional Info

Release Date
October 20, 2018

Expiration Date
October 20, 2021