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Past Episodes - Episodes 26 - 40

Episode 26: Building a Compliance Dashboard
Episode 27: Survey of Team Attitudes and Relationships
Episode 28: OIG 2017 Workplan and Hospice
Episode 29: Emergency Preparedness Follow Up
Episode 30: 2017- The Year in Review
Episode 31: Hospice Nursing Services
Episode 32: New CMS Deficiency List
Episode 33: The Multigenerational Workforce
Podcast Special Feature: Policy Outlook 2018
Episode 34: Traveling Patient Tips
Episode 35: Advance Directives and Patient Self-Determination
Episode 36: Deficiency List Repeat Offender
Episode 37: Medical Director
Episode 38: Serious Illness Care
Episode 39: Dialogue with CMS
Episode 40: FY2019 Proposed Rule


Episode 40: FY2019 Proposed Rule

The Proposed Rule is something that impacts every provider who relies on Medicare reimbursement. It's not just about your rates. In the FY2019 Hospice Wage Index Proposed Rule, CMS is tipping us off on issues of importance and what may lie ahead. Jennifer covers the quality aspects of the rule, Judi focuses on compliance and Jon R. shares Dr. Mike's top summer health tip.   

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Episode 39: Dialogue with CMS

Recorded at our 2018 Management and Leadership Conference, Judi sits down with CMS Technical Advisor for Hospice Payment Policy, Kelly Vontran. Hear a discussion on why hospice payment policy is important, the rule making process, why feedback from providers is critical and how CMS engages with the public to promote hospice.


Episode 38: Serious Illness Care

With our nation's aging demographics all signs point to the fact that serious illness care is going to be critically important in the not too distant future. As hospice providers, we must understand the current regulatory definition and potential implications if our community is going to become the logical providers of this type of essential care. Hear from Judi and NHPCO's new Vice President of Palliative and Advanced Care, Lori Bishop as she shares her thoughts and experience from the field at Sutter Health and UnityPoint Health. And the team gives a shout out to hospice volunteers.

We thank the sponsor of episode 38: Optum Hospice Pharmacy Services, the leader in hospice-centric pharmacy solutions.


Episode 37: Medical Director   |   Members Only Exclusive

In light of recent clarity from CMS about the role of the medical director, Judi and Jennifer talk about responsibilities of the medical director and other hospice physicians. They point out the importance of organizational hierarchy, accurate job descriptions, and reporting structure. Surveyors are looking more closely at supervision from hospice medical directors as it remains incredibly important for all providers to make sure they are compliant.


Episode 36: Deficiency List Repeat Offender

Hospice Aides. Recorded on International Women's Day the podcast team each pays tribute to this important day of celebration. The main discussion focuses on another reoccurring survey deficiency, Supervision of Hospice Aides continues to be an area that providers struggle with and Judi and Jennifer strongly feel can be corrected. 

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Episode 35: Advance Directives and Patient Self-Determination

Starting with a reminder of the federal Patient Self-Determination Act of 1990, Judi, Jennifer and Jon talk about the importance of advance care planning. They offer guidance for the hospice team given the importance of this topic on caring for patients and their families and answer the question "can hospice physicians bill for ACP discussions?". (03/06/18)

We thank the sponsor of episode 35: ACHC.

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Episode 34: Traveling Patient Tips

A frequent question to the regulatory support line is on traveling patients. Hear the basics and helpful tips that all providers should understand when a patient travels outside of their service area. And special guest, Turner West of Bluegrass Care Navigators talks with Jon and Jennifer on the value and benefits of the Hospice Manager Development Program. Recorded on Valentine's Day and Ash Wednesday, the team discusses the dichotomy of this unusual February day. (02/20/18)

We thank the sponsor of episode 34: Optum Hospice Pharmacy Services.

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Podcast Special Feature: Policy Outlook 2018

NHPCO President and CEO Edo Banach talks with Vice President of Health Policy Sharon Pearce about the policy outlook in Washington, right now and for the future. From a possible government shut down to extenders that may be attached to Medicare legislation in Congress right now, Edo and Sharon offer some thoughts that might be helpful to the hospice and palliative care community. They acknowledge change can happen quickly and it’s important for all hospice advocates to keep informed. (02/07/18)


Episode 33: The Multigenerational Workforce

Managing in today's multigenerational workforce has it's unique challenges. Finding ways for Baby Boomers, Generation X and Generation Y (Millennials) to work harmoniously is important for company culture and program success. Hear Jennifer and Jon R. discuss the primary differences between generations and ways to foster cohesiveness and collaboration. 


Episode 32: New CMS Deficiency List

The 2017 CMS top survey deficiency list is now available. Hear Jennifer and Jon R. discuss the takeaways of this year’s report. From the usual suspects to some interesting findings, Jennifer offers insight and tips on how to make sure you avoid these areas and Jon celebrates a successful resolution.  

We thank the sponsor of episode 32:  HealthPivots (publishers of the State Hospice Profiles).

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Episode 31: Hospice Nursing Services

Hospice nursing services made it on the CMS list of deficiencies again in 2016 and is one of the common questions Jennifer receives from the field. Hear Jennifer and Jon R. discuss the basics of nursing supervision. NHPCO President and CEO also joins us for a discussion on the organization in 2018 and an exciting upcoming partnership.

We thank the sponsor of episode 31:  Accreditation Commission for Health Care. Inc. Visit the ACHC website to download the Distinction in Palliative Care standards document.

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Episode 30: 2017- The Year in Review

We all know 2017 had a large focus on quality but there were also compliance issues that providers needed to pay attention to. Highlights included the issuance of nursing home interpretive guidelines, the PEPPER report, and OIG scrutiny areas. Judi and Jennifer also look forward toward 2018 and possible OIG focus issues and updates to Hospice Compare and quality reporting in general. 


Episode 29: Emergency Preparedness Follow Up

November 15 was the deadline for the new Emergency Preparedness CoP. Following up on one of our most popular podcasts, Jennifer and Jon R discuss key provisions and offer tips as you continue to work and refine your organizations emergency preparedness plan. In a year with many natural disasters and public tragedies you'll hear how some hospices have seen benefits from their preparedness efforts. Also, hear a discussion on our plans for advocacy in 2018. 

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Episode 28: OIG 2017 Workplan and Hospice

Priorities of the Office of the Inspector General include fraud, waste and abuse. In recent years, their reports have looked at the hospice community and they have expressed areas of concern all providers should be aware of. Judi and Jennifer help explain the important role of the OIG and outline key concerns all providers should be paying attention to right now. If it's on the OIG's radar, it should be on yours. 

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Episode 26: Building a Compliance Dashboard

There are a number of tools available to help you track critical compliance and quality metrics. Are you using them to your best advantage? Creating a compliance dashboard with these tools can help you streamlin
e monitoring. Judi and Jennifer discuss tips for your dashboard.

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Episode 27: Survey of Team Attitudes and Relationships

We know retention of staff is an important component of successful business operations. Hear a discussion on the STAR , the only job satisfaction survey designed specifically for the hospice field. A valuable benefit of membership, STAR allows providers to survey staff and get reports reflecting real time results. STAR can be effectively used as part of your QAPI program and will help you understand how your staff feel about their work and professional environment. 

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Episodes - Episode 1-25