Text Size

  • Increase
  • Decrease
  • Normal

Current Size: 100%

Past Episodes - Episodes 51- 56

Episode 52: CAHPS Hospice Survey
Episode 51: Hospice Compare Update
Episode 53: Top Issues for Providers
Episode 54: Honoring Veterans
Episode 55: Regulatory Resolutions
Episode 56: An Internal Hospice Experience


Episode 56: An Internal Hospice Experience

For the first of our more broad, leadership based topics we are discussing the recent hospice experience of NHPCO's COO, John Mastrojohn. He sits down with Jon R. and Lori Bishop to discuss the perspective of being on the other side of care and improvements all providers could consider. In this episode, JR says nothing funny.

Thank you to the sponsor of episode #56:  HealthPivots (publishers of the State Hospice Profiles).

Quick Links:


Episode 55: Regulatory Resolutions

To kick off the New Year, Jon R. sits down with Judi to discuss what providers can start thinking about at the beginning of the year to ease their compliance journey through 2019 and beyond. If you have a “regulatory resolution” for 2019, Judi offers some practical tips.

Thank you to the sponsor for podcast episode #55: Simione Healthcare Consultants.

Quick Links:


Episode 54: Honoring Veterans

In this special year end episode, Edo Banach sits down with Drs. Thomas Edes and Scott Shreve from the Department of Veterans Affairs to discuss the important role hospice and palliative care plays for our country's veterans. Hear how the We Honor Veterans program began and what all providers should be considering when taking care of this special demographic.

Quick links:


Episode 53: Top Issues for Providers

Imagine Judi Lund Person and 1000 hospice professionals all in one hotel. In November, NHPCO welcomed many to the IDC in New Orleans. Jon asks Judi about the most frequent questions and observations from when she was onsite. From opioid disposal issues to some surprising takeaways. And hear JR fail in a role play as a family caregiver.

We thank the sponsor of episode 53: Optum Hospice Pharmacy Services, the leader in hospice-centric pharmacy solutions.

Quick Links to Resources Mentioned in this Podcast:


Episode 52: CAHPS Hospice Survey

Jennifer provides some further insight into CAHPS and explains why is it so vital providers take full advantage. Don't let your CAHPS scores work against you. Remember it is an important way for providers to get feedback on patient and family experiences to strengthen your business and increase satisfaction. And JR talks about that time he got free floor mats.

Episode 51: Hospice Compare Update

We've discussed Hospice Compare on previous podcasts but Jennifer shares with Jon R. the newest updates and what providers need to be aware of. Remember Hospice Compare is a way the public can learn about your program so it's vital that providers have an understanding how it works.