Measures of Excellence (MOE)

The Measures of Excellence (MOE) is a quarterly data collection tool and dashboard that are important components of the Quality Connections program.  The MOE tracks operational and clinical data to inform high quality care.

Patient Outcomes and Measures (POM)

POM includes patient-centered measures related to managing pain within 48 hours of admission (Comfortable Dying/NQF #0209), avoiding unwanted hospitalizations/avoiding unwanted CPR, and patient safety.

Evaluation of Grief Support Services (EGSS)

The EGSS survey is designed to evaluate grief support services from the perspective of the recipients of the services. The survey takes a comprehensive approach by including questions on a wide range of services, many of them optional so that hospices may tailor the EGSS survey to reflect the specific services they offer.

Survey of Team Attitudes and Relationships (STAR)

STAR is the only staff satisfaction survey designed specifically for the hospice field. STAR was developed by researchers at the University of Pennsylvania in collaboration with NHPCO and is a benefit of membership for NHPCO provider members.

National Data Set (NDS)

The NDS represents a comprehensive compilation of data on hospice operations, including: who provides care, who receives care, and the range, cost, and quality of hospice services. NDS summary reports provide useful information to hospices for defining strategic goals, setting operational targets, and improving care delivery.