NHPCO Performance Measures
POM includes patient-centered measures related to managing pain within 48 hours of admission (Comfortable Dying/NQF #0209), avoiding unwanted hospitalizations/avoiding unwanted CPR, and patient safety.
The EGSS survey is designed to evaluate grief support services from the perspective of the recipients of the services. The survey takes a comprehensive approach by including questions on a wide range of services, many of them optional so that hospices may tailor the EGSS survey to reflect the specific services they offer.
The FEHC is a post-death survey that asks questions about families’ perceptions of the care the patient received, as well as their own hospice experience. The survey assesses multiple areas of delivery of quality care.
The FEPC is a post-death survey that captures family members’ perceptions about the quality of the palliative care that their loved ones received – whether that care was provided by a hospital-based consult service or by a hospice program offering palliative care.
STAR is the only staff satisfaction survey designed specifically for the hospice field. STAR was developed by researchers at the University of Pennsylvania in collaboration with NHPCO and is a benefit of membership for NHPCO provider members.
The NDS represents a comprehensive compilation of data on hospice operations, including: who provides care, who receives care, and the range, cost, and quality of hospice services. NDS summary reports provide useful information to hospices for defining strategic goals, setting operational targets, and improving care delivery.