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Evaluation of Grief Support Services (EGSS)

 FEBS is now EGSS!
With feedback from FEBS users and guidance from an advisory group of bereavement professionals, NHPCO revised the survey to be modular and changed the name of the survey. Please see below for details on the changes!


The EGSS survey is designed to evaluate bereavement services from the perspective of the recipients of the services. The survey takes a comprehensive approach by including questions on a wide range of services, many of them optional so that hospices may tailor the EGSS survey to reflect the specific services they offer. 

EGSS Guidelines

Email egss@nhpco.org if you are interested in utilizing EGSS!

Important Dates


Data Submission Period

Report Available

1st half of year
(Jan 1 – Jun 30)

January 16 – July 15

August 1

2nd half of year
(Jul 1 – Dec 31)

July 16 – January 15

February 1

   NOTE: Dates above do not change from year to year.

Step 1 - Data Collection

Step 2 - Data Submission

  Video Tutorial HERE!

The new and improved FEBS Portal was introduced in 2017.  During the transition period from FEBS to EGSS, the Portal will continue to be called FEBS Portal.  Use the portal to access the link to enter survey data AND view your hospice's reports.  Your report populates data in real time so you will be able to view your report immediately.  National comparative data will be included in reports on August 1 and February 1.

We appreciate feedback, so if you have any comments or questions, please email egss@nhpco.org. Thank you!

Enter the Portal

If you do not know the DART ID and Password for your hospice, please contact NHPCO Solutions Center at 1-800-646-6460 or email egss@nhpco.org.

NOTE: You can only start and complete one survey at a time.  If you are unable to enter all data for a survey in one sitting, you may return to complete the submission at another time – but you must do so using the same computer and browser each time.  You will not receive a Survey ID to go back into an incomplete survey.  You simply log back into the portal and click on the link to access your survey where you left off.

Step 3 - Reports

Individual Hospice Reports: Access to your individual hospice's report is available through the Portal.  Once you are logged in to the Portal, select “View Report” to access your report.
Reports with national comparative data will post on August 1 and February 1. 

NOTE: YOU MUST UPDATE THE NUMBER OF SURVEYS MAILED FOR EACH DATA SUBMISSION PERIOD.  Failure to do so means both your hospices and the national response rate will be inaccurate.

Enter the Portal

Questions regarding the EGSS survey and reports, data collection, or data submission can be sent to: egss@nhpco.org.