Text Size

  • Increase
  • Decrease
  • Normal

Current Size: 100%

Evaluation of Grief Support Services (EGSS)

FEBS is now EGSS!
With feedback from FEBS users and guidance from an advisory group of bereavement professionals, NHPCO revised the survey to be modular and changed the name of the survey. Please see below for details on the changes!

Members only: FEBS to EGSS Transition Webinar Recording

NOTE: Started receiving EGSS surveys back to your hospice? Hold on to them until the Portal changes for EGSS starting July 16.  FEBS surveys can still be entered through July 15!

Basics

The EGSS survey is designed to evaluate bereavement services from the perspective of the recipients of the services. The survey takes a comprehensive approach by including questions on a wide range of services, many of them optional so that hospices may tailor the EGSS survey to reflect the specific services they offer. 

EGSS Guidelines

Email egss@nhpco.org if you are interested in utilizing EGSS!

Important Dates

 

Time Period for
Surveys Received

Data Submission Period

Report Available with National Comparative Data

 FEBS     

1st half of year
(Jan 1 – Jun 30)

January 16 – July 15

August 1

EGSS

(Feb – Dec 31)*

July 16 – January 15

February 1

*NOTE: We posted the EGSS surveys for use in February 2018.  Dates vary for when hospices initially begin mailing EGSS surveys and receiving those surveys back. For this reason, EGSS initial report will say February - December 2018.  The timeframe for data entry begins July 16.  We will resume six-month reports for the Jan-June 2019 reports.   

Step 1 - Data Collection

The surveys are accessible to members only.  Once you click on the survey, you will be asked to log in with your email address and NHPCO password.  If you have difficulty logging in, please email our Solutions Center (solutions@nhpco.org).

Step 2 - Data Submission

 Video Tutorial HERE!

The new and improved FEBS Portal was introduced in 2017.  During the transition period from FEBS to EGSS, the Portal will continue to be called FEBS Portal.  Use the portal to access the link to enter survey data AND view your hospice's reports.  Your report populates data in real time so you will be able to view your report immediately.  National comparative data will be included in reports on August 1 and February 1.

PLEASE READ BEFORE ENTERING PORTAL: Started receiving EGSS surveys back to your hospice? Hold on to them until the Portal changes for EGSS starting July 16.  FEBS surveys can still be entered through July 15!

Enter the Portal

If you do not know the DART ID and Password for your hospice, please contact NHPCO Solutions Center at 1-800-646-6460 or email egss@nhpco.org.

Step 3 - Reports

Individual Hospice Reports: Access to your individual hospice's report is available through the Portal.  Once you are logged in to the Portal, select “View Report” to access your report.
Reports with national comparative data will post on August 1 and February 1. 

NOTE: YOU MUST UPDATE THE NUMBER OF SURVEYS MAILED FOR EACH DATA SUBMISSION PERIOD.  Failure to do so means both your hospices and the national response rate will be inaccurate.

Enter the Portal

Questions regarding the EGSS survey and reports, data collection, or data submission can be sent to: egss@nhpco.org.