CAHPS Hospice Survey

CAHPS® Hospice Survey… The CAHPS Hospice Survey assesses the experiences of patients who died while receiving hospice care and their primary informal caregivers. The survey treats the patient and caregiver as a single unit of care. Its purpose is to:

• • • Provide a source of information on patient/caregiver experiences that can be publicly reported to beneficiaries and their family members to help them select a hospice program,
    • Support hospices with their internal quality improvement efforts and external benchmarking with other facilities, and
    • Provide the Centers for Medicare & Medicaid Services (CMS) with information for monitoring the care provided by hospices. The survey contains 47 questions and is administered to eligible decedents/caregivers from all payer sources.

CAHPS® Measures

Current CAHPS Survey Instrument

CMS Resources:

• • • Information for hospices
    • CAHPS FAQs
    • Participation Exemption for Size Process
      • • The Participation Exemption for Size process has been created to provide hospices that have fewer than 50 survey-eligible decedents/caregivers in the “reference period” (see table below) with a means to request an exemption from participation in the CAHPS Hospice Survey.
    • Introduction to the CAHPS Hospice Survey Training slides are available here. (PDF 2020)
    • Approved vendor list