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Root Cause Analysis: Digging Deep

May 23, 2017
2:00 – 3:00 pm ET

CE/CME Information

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Webinar Description

When problems occur in the workplace, it is often human nature to hold a meeting and jump to a solution to apply a “quick fix”. Utilization of Root Cause Analysis (RCA) as a tool to help improve processes, offers hospices a structured approach for identifying the underlying contributors of problems. RCA does not allow us to jump to solutions. Instead RCA makes us go to the workplace to observe firsthand where the root of the problem resides, how big of a problem it is, and what steps are needed to fix it.  This Webinar will provide examples of applications and outcomes of RCA and will demonstrate that this tool can be applied to problems within any department in the workplace to help save time and resources.                                                                        

Webinar Objectives

At the completion of this Webinar, participants will be able to:

  • Define Root Cause Analysis (RCA) as a problem solving tool
  • Describe the importance of utilizing RCA in improvement activities
  • Apply RCA in improvement activities in the workplace


Amy Cannizzo-Brennan, MSN, RN, CPHQ

Amy Cannizzo-Brennan is the Vice President of Sustaining Innovation at Trustbridge. She is a master’s prepared nurse leader with diverse, progressive experience in nursing education and healthcare administration with significant achievements in acute, skilled, outpatient, hospice, home health and academic settings. She is experienced in operations, team building, leadership development, process improvement, compliance adherence and risk management. Prior to joining Trustbridge in 2011, she held positions as Chief Operating Officer at Big Bend Hospice in Tallahassee, Florida and VP of Clinical Services at Midwest Hospice and Palliative Care Center in Glenview, IL. She is a Certified Professional in Healthcare Quality (CPHQ) and holds a LEAN Healthcare certificate from Belmont University, Nashville, TN.

Veronica Marino

Veronica Marino is a certified Lean Six Sigma Green Belt from Florida Atlantic University and is currently pursuing her Lean Six Sigma Black Belt from Villanova University. She holds her Bachelor of Science in Accounting/Business Administration from Florida State University and has 9 years of experience in data analytics, continuous improvement, and transformational change. She is currently the Manager, Sustaining Innovation at Trustbridge where she manages the Lean Program and works with executive leadership on strategic alignment and deployment. Veronica facilitates all aspects of change and continuous improvement while working with department heads and coaching the application of Lean Six Sigma tools and methodologies. Veronica has led multiple interdepartmental project teams which has resulted in time and cost savings along with improved satisfaction across the organization.  

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than counselor, nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.

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