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Sustaining Lessons Learned from PIPs

March 28, 2017
2:00 – 3:00 pm ET

CE/CME Information

Register today

Webinar Description

The goal of performance improvement projects (PIPs) is to make improvements to address a problem. Lack of success in problem solving is often the inability to sustain improvements over time. Quality improvement is tied to the hospice’s underlying systems of care and it’s important to understand the impact service delivery approaches have on quality improvement. This Webinar will dive into case studies and offer practical strategies on how you and your organization can achieve sustainable benefits from PIPs.

Webinar Objectives

At the completion of this Webinar, participants will be able to:

  • Describe how quality improvement is tied to your hospice’s underlying systems of care
  • Explain how alignment of organizational resources drives a culture of improvement and facilitates the sustainability of improvements.
  • Identify strategies for sustaining quality improvement lessons learned from PIPs


Regina Shannon Bodnar, RN, MS, MSN, CHPCA
Reggie Bodnar is the Executive Director of Carroll Hospice and is a registered nurse with over 30 years of clinical and leadership experience. Reggie graduated from the University of Rochester with a BSN in Nursing and received a Masters degree in Anatomy from New York Medical College and an MSN in Oncology Nursing from Yale University. Reggie has worked in community and university oncology settings and transitioned to hospice care in 1993 as the Director of Clinical Services of Gilchrist Hospice Care where she guided the hospice to become the largest provider of end-of-life care in the State of Maryland. She currently serves on the NHPCO Board of Directors and also has served as the President of the Hospice and Palliative Care Network of Maryland.

Gail Forsyth
Gail is the Quality and Accreditation Specialist for Carroll Hospice in Westminster, MD. She has six years of experience in quality improvement and survey preparedness for hospice providers and spent three years working for the National Hospice and Palliative Care Organization.  

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than counselor, nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.

Register today