Quality of Care = Quality of Life

NHPCO, AAHPM and HPNA know how important it is for hospice and palliative care providers to be unified and grounded in our goal to provide high-quality, person-centered care. That is why the 2020 Virtual Conference is focusing on quality.

This is not the same-old, same-old discussion

How do we improve the patient and family experience? How do we rework the system? How do we ease the administrative burden? How do change perceptions? How do we leverage the systems we already have? How do we weave intentionality into everyday work? How do we keep patients and staff safe? How do we connect quality to purpose? How do we stop viewing quality as another box to check?

COVID-19 Impact

The impact is so profound, pervasive, and historic. Faculty will address how it is already reshaping our world and what it means to the field as we move forward.

Exploring Multiple Perspectives

Content will include both clinical and programmatic perspectives creating an opportunity for quality professionals and the interdisciplinary team to explore each unique viewpoint and how they intersect.

New Conference Format – You spoke, we listened…
For 2020 all sessions and all faculty will be presented with live video streaming. Each day will consist of four live sessions plus opportunities for interactivity and networking.


      • Earn CE/CME Credits
      • Save Money & Time – No travel or hotel accommodations needed.
      • Accessible from Anywhere – Attend sessions and chat with attendees and faculty from the comfort of your home or office.



Laura Adams

Special Advisor, National Academy of Medicine

Catalyst, X4 Health

Oversight Council, MA Center for Health Information and Analysis
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Jennifer Kennedy, EdD, MA, BSN, RN, CHC

Senior Director, Regulatory & Quality


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Christopher Jones, MD, MBA, HMDC, FAAHPM

Director, Outpatient Non-Oncology Palliative Care Service

Penn Medicine, University of Pennsylvania Health System

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Christopher Kerr, MD

Chief Medical Officer & Chief Executive Officer

Hospice & Palliative Care Buffalo

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Sarah McSpadden, CHC, MSN, RN

President & Chief Operating Officer

The Elizabeth Hospice

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Kanda Wurm, MSN, RN

Clinical Standards Manager/Privacy Officer

Harbor Light Hospice

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The 2020 Virtual Conference is supported by an educational grant from Optum Hospice Pharmacy Services.