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Volunteer Manager/Volunteer Webinar Series

Wednesdays; October 3, 10 and 17, 2018
2:00 – 3:15 pm ET

Who Should Attend?

Coordinators, managers and leaders of hospice volunteer programs for all three sessions. Session 2, on October 10, is also geared to volunteers themselves and will provide an excellent educational opportunity.


October 3 and 17 (for Volunteer Managers and Coordinators): 

Beth Steinhorn, VQ Volunteer Strategies, Centennial, CO

Beth partners with organizations and their leadership to increase their impact through strategic and innovative engagement. The author of multiple books and articles on strategic volunteer engagement, she is a popular speaker and trainer, known for her interactive and inspiring presentations. As a thought leader, Beth regularly participates in the national dialogue about volunteerism and engagement. Her consultations have included developing engagement strategies for Save the Children USA, Special Olympics Southern California, Best Friends Animal Society, and Repair the World. As a Service Enterprise Trainer, she has also trained and supported dozens of organizations to become certified Service Enterprises.

Prior to becoming a consultant, Beth worked as an executive director and marketing director with education and faith-based organizations and spent years working with museums as an educator, manager, and anthropologist. She draws upon her anthropology experience still, helping organizations through the culture shift process – from viewing volunteer management as a program to embracing engagement as a strategy to fulfill mission. Beth has an undergraduate degree from Harvard University and attended University of Washington for anthropology and museology.

Featuring Stacy M. Groff, MNM who will provide Welcoming and Closing Remarks

Stacy is the Director of Volunteer Services for Tidewell Hospice in Sarasota, FL. Tidewell has over 1,000 volunteers working on a daily basis, serving an ADC of around 1,000 hospice patients and 200 pre hospice clients. Stacy also serves as the Section Leader for the National Council of Hospice and Palliative Professionals Volunteer Manager Section. She holds a Masters degree in Nonprofit Management and has over 18 years of experience in hospice care. Stacy began her hospice career as a Music Therapist. 

October 10 (for Volunteers, Volunteer Managers and Coordinators):  

Carla Cheatham, MA, MDiv, PhD, TRT, Capitol Hospice, Austin, TX

Carla began her career in social services with an MA in Psychology, certification in crisis counseling, and experience working in child and family therapy services and substance abuse treatment centers. She holds a PhD from Texas A&M and a MDiv from Southern Methodist University’s Perkins School of Theology.  

After serving faith communities and directing an interfaith non-profit supporting worker justice, Carla began her work as a hospice chaplain and bereavement coordinator in Austin, Texas. She is an Adjunct Professor at the Seminary of the Southwest and an Affiliate Assistant Professor at the University of Maryland. She is the Principal and Lead Trainer for Carla Cheatham Consulting Group, LLC and serves as a national speaker and consultant for professional caregivers of all disciplines and fields. 

Carla is the Section Leader for the National Hospice and Palliative Care Organization’s Spiritual Caregivers Section and a member of NHPCO’s Ethics Advisory Council. She also serves on the Board of Directors for Swan Songs, a not-for-profit that fulfills end-of-life musical wishes.

She is the author of Hospice Whispers: Stories of Life and its companion piece, Sharing Our Stories: A Hospice Whispers Grief Support Workbook.

Session Details

October 3

Raising the Bar: Engaging Volunteers for Greater Impact

From traditionalists to post-millennials, nonprofit organizations have the opportunity to leverage five generations of volunteers to build capacity, serve more clients, and achieve their mission. This session will explore generational trends in volunteering and show how leveraging these trends can increase your organizational capacity beyond what staff alone can accomplish.

Join us to assess how generationally friendly your organization is, explore new ways to leverage volunteer talent to address critical needs and shift from position-centric to people-centric volunteer engagement.

Learning Objectives:

  • Discuss generational trends in volunteering
  • Identify strategies to increase organizational capacity
  • Implement people-centric volunteer engagement

October 10

When the World Really Does Revolve Around Them: Listening and Presence with Patients and Families

We, as well-intended care providers, often fall into the temptation of saying too much, in what seems to be an attempt to make patients and families feel better.  In truth, we’re usually doing more to tend to our own discomfort then theirs in such moments. How do we separate our needs from what it is they really need from us?  What is okay to say and what should we avoid saying? What gets in the way of offering our grounded, quiet presence in the face of suffering and how can we improve our skills?

This presentation will explore these questions, offer solutions and provide practical tips and resources for volunteers and their coordinators to improve our capacity to deeply listen and avoid the pitfalls of needing to be needed.  

Learning Objectives:

  • List things to say and not to say to those suffering
  • Identify barriers to presence with and deep listening to those who are suffering
  • Incorporate practices into interactions with patients and families that allow for attunement and presence

October 17

Beyond the 3 Rs: Rethinking Recruitment, Retention and Recognition for Greater Impact

Organizations that engage volunteers for greater impact think beyond the 3 Rs of volunteer engagement (that is, Recruitment, Retention, and Recognition). Instead, they focus on leveraging their networks and building relations; in other words, cultivating volunteers not just recruiting them. They create an infrastructure and systems that allow individuals to stay connected with the organization, ad they focus on sustaining relationships not just retaining individuals in the same volunteer positions. They move beyond traditional pins, plaques, and parties for recognition by, instead, nurturing a culture of acknowledgement where volunteers are valued for the impact they have on the mission.

Learning Objectives:

  • Determine how to cultivate volunteers vs. recruiting them
  • Identify strategies to sustain relationships with volunteers vs. retaining them
  • Describe how to create a culture of acknowledgement

Registration Information

Member Organization: $349*   |   Non-Member Organization: $698*
Additional Site: $105                    Additional Site: $250

*Registration includes:

  • Unlimited number of participants in the Series
  • MP4 recording of the Series
  • Discounted price for NHPCO’s Volunteer Resource Manual of $55 (Members) and $70 (Non-Members) for a limited time. To receive this discount, please place your order with NHPCO's Solution Center at 800-646-6460. 

Register today
Member   |   Non-member